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Subject: BoardGameGuru - Poor Decision rss

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Josephus
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The thing that makes me shallow is that if I had been fortunate to have had a message from Boardgameguru saying that I could buy a copy then I would have thought that the whole raffle idea was great.blush
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Paul Lister
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I was going to sell on a first come first serve basis - and then had so many requests for the game I decided it would be fairer to do it by lottery. I had 10 copies and over 50 requests for the game. I announced in my weekly newsletter how I was going to allocate the games. I assumed, possibly incorrectly, that folks who were interested in a copy might read my newsletter. Its my main method of communication with my customer base.


I am really disappointed that the OP did not have the decency to email me to before posting here. As it was I might have been able to do something about it. As it is now it seems best that he does shop elsewhere
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Derek Anderson
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Hi Paul,

This was a difficult decision to make and no matter what you did you were not going to be able to make everyone happy. Things like this happen all the time, and although I didn't care to get a copy of the game, there have been other times (with other companies) that I have been in similar situations... it is just the way things go and sometimes you have to expect that.

The only thing you can do is make the best decision you think you can make, and do what you think is the fairest, and that is what you did!

D.
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Sorp222 wrote:
I was going to sell on a first come first serve basis - and then had so many requests for the game I decided it would be fairer to do it by lottery. I had 10 copies and over 50 requests for the game. I announced in my weekly newsletter how I was going to allocate the games. I assumed, possibly incorrectly, that folks who were interested in a copy might read my newsletter. Its my main method of communication with my customer base.


I am really disappointed that the OP did not have the decency to email me to before posting here. As it was I might have been able to do something about it. As it is now it seems best that he does shop elsewhere


Red Devil wrote:
I'm also sure that I am more bitter about this than the situation warrents. I know that BoardGameGuru was not being vindictive and I am confident that the distribution was fair amongst those who had shown an interest.


Um, yes, terribly indecent of him to say he knows he's over reacting and that he is confident in your fairness. What could you have done anyway that would have been fair to anyone else? What about sending a follow up email to the guy you told that you'd put them onto your site for preorder? That probably would have been decent of you and saved him a bit of time checking for it to be listed.
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TheToaster wrote:
Do you usually come to threads like this late and quote a tiny bit of it just to cause a bit more shit ?


I don't really see how pointing out the OP had already acknowledged he was over reacting well before Paul questioned his decency was out of context. Especially since it doesn't seem as though there is any dispute over the accuracy of the original complaint (though perhaps about its merit).

I don't think Paul could have done anything differently with regards to the OP. But I think his end remark about the OP was uncalled for and what lead to my post.

Since the game was gone I don't see how contacting the store would seem the logical next step for the OP unless he was going to go with the "bribe me and I won't complain" route. Though that was apparently what the store would have preferred.

I do think Paul probably should have sent a follow up e-mail to the other guy rather than leaving him with the wrong information.

Whether the store made the right choice in how to sell the game is entirely up to them to figure out. They certainly can't make everyone happy with limited stock.

There, is that a long and detailed enough post to make up for it being so late in the thread?
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Paul Lister
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cormor321 wrote:
TheToaster wrote:
Do you usually come to threads like this late and quote a tiny bit of it just to cause a bit more shit ?


I don't really see how pointing out the OP had already acknowledged he was over reacting well before Paul questioned his decency was out of context. Especially since it doesn't seem as though there is any dispute over the accuracy of the original complaint (though perhaps about its merit).

I don't think Paul could have done anything differently with regards to the OP. But I think his end remark about the OP was uncalled for and what lead to my post.

Since the game was gone I don't see how contacting the store would seem the logical next step for the OP unless he was going to go with the "bribe me and I won't complain" route. Though that was apparently what the store would have preferred.

I do think Paul probably should have sent a follow up e-mail to the other guy rather than leaving him with the wrong information.

Whether the store made the right choice in how to sell the game is entirely up to them to figure out. They certainly can't make everyone happy with limited stock.

There, is that a long and detailed enough post to make up for it being so late in the thread?


It might be old fashioned but I believe that if I ever think I received poor service and I have a grievance then 1) I contact the company first before posting on a public forum 2) I get my facts right.

That's what I consider decent behaviour and I stand by what I said.

As for the emailing Josephus i did along with another 3,500 readers of my newsletter describing how I would allocate the games.

As for calling me 'a store' funnily enough I am also a gamer who is passionate about games and selling them and making my fellow gamers happy - had red devil the decency (and I repeat the phrase) to contact me this then this s what I would have attempted to do.







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His facts don't seem to be wrong.

Its highly unlikely that you will lose any business at all due to his post.

The actual content of the thread is useful information to your customers which might prevent something along these lines happening again. If someone looking you up reads this they'll now know that if they want to preorder a potentially scarce game they should contact you rather than watch your website.
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Paul Lister
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cormor321 wrote:
His facts don't seem to be wrong.

Its highly unlikely that you will lose any business at all due to his post.

The actual content of the thread is useful information to your customers which might prevent something along these lines happening again. If someone looking you up reads this they'll now know that if they want to preorder a potentially scarce game they should contact you rather than watch your website.


Wtf has this got to do with you anyway? Why on Earth have you felt the need to stick your nose in here? ' This is useful info to my customers' - what a joke. If I want a business consultant I'll pay for one thank you, (in fact tell me what you do for a living I'll happily offer you some unsolicited advice) , and i always welcome direct feedback from customers, which you are not -in the meantime please take your anonymous Internet presence somewhere else. Do one.
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I do book keeping, photography, web management, IT, pricing for manufactured good, tour guiding, skin dead animals (wolves, otter, fishers..), educate school children, marketing, shipping, and occasionally squish brains (pig) between my fingers in order to make leather. That's what I'm currently doing for work anyway. Alright, hit me with advice.
 
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Derek Anderson
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BoardGameGeek » Forums » Gaming Related » Discussing Retailers
Re: BoardGameGuru - Poor Decision
cormor321 wrote:
I do book keeping, photography, web management, IT, pricing for manufactured good, tour guiding, skin dead animals (wolves, otter, fishers..), educate school children, marketing, shipping, and occasionally squish brains (pig) between my fingers in order to make leather. That's what I'm currently doing for work anyway. Alright, hit me with advice.


Advice... wear gloves when you squish brains in your fingers.
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Paul Lister
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cormor321 wrote:
..... Alright, hit me with advice.


I am not going to because its none of my darn business.
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Chris Dorrell
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I have purchased many games from Paul at BoardGameGuru and have always been delighted by the good service and competitive pricing he offers. On one occasion I called Paul to ask about a particular game, explained my game preferences and he actually talked me out of buying it. He is always polite and helpful and is a gamer as well as a retailer. I have a lot of respect for Paul.

As for this thread, if I were Paul I would now try to ignore any adverse comments. He should take comfort from the amount of positive feedback that is embedded in this thread.

As for the OP, there will always be things we feel we need to complain about. Again if it were me I would have gone to Paul first and only resorted to a more public debate if the response was unsatisfactory.

Don't forget that this is one isolated incident. Whatever the rights and wrongs, is it fair to potentially destroy the credibility and reputation of BoardGameGuru when it is Paul's business and hence livelihood that is at stake?

I think not.

Let's all get back to the hobby we enjoy and support great retailers like BoardGameGuru.

Chris

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Tomsk Doobedar
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I've read this thread with much interest and a fair bit of sadness.

I've ordered a good few things from Boardgameguru in my time and have always had great service. When I first got back into gaming I phoned and was offered excellent advice (before I knew much ofthis site) as to finding 5-6 player games and in particular co-op games.

I also work in retail, let me tell you it's getting bloody hard to make any money nowadays. I sell face to face and though I meet some top people, MY GOD some people are rude and frankly impossible to please. I'm not saying the OP is one of these, but it's not unlikely Paul has had to deal with a good few over the years. If you dont work with the public you have not got a clue of the *&^" they can put you through.

Being able to anonymosly slag people off in public forums without even offering you the chance to explain or 'redeem' themselves has not helped things over the years either.

Paul,

Thanks for your service and advice over the years.
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Paul Lister
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alainE wrote:
Big Bad Lex wrote:

I think I need to flag up something you may not be aware of. Suppliers frequently rescind agreements to supply quotas of games. I know for a fact Boardgameguru were recently promised c50 copies of Vanuatu only to then be told they would only get 20. It’s not in the seller's interests to reduce their available sales and when demand outstrips supply, they are caught between a rock and a hard place.


Just to put things into context. First I have nothing against Paul and I have good relation with him. Paul had pre-ordered 24 boxes of Vanuatu (not 20) before Essen with a desire to order another 24 after Essen. Except that after Essen there were more boxes of Vanuatu, it is sold out. At no time have I made ​​any commitment to deliver these additional 24 boxes, warning of the risk that the game will be perhaps sold out. I can understand that Paul did not want to engage further Essen, not knowing the game, but it took the risk to not find the game after. For information, the game was published only at 1,000 copies and was sold out in less than a month.


Alain - Nick has the wrong game - I was not let down by Vanuatu as you said you had not promised me anything, The actual game that I had discussed with him was Eclipse - we were actually playing Vanuatu at the time of the discussion. Hence i assume the confusion
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Nick Case
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My bad, sorry for the confusion.
 
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