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The Walled City: Londonderry & Borderlands» Forums » General

Subject: Mercury games not responding rss

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Gaston Bonhomme
Canada
Edmonton
Alberta
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Recently purchased the game and after doing a component check,I realized I was missing a component. Tried 3 times to contact Mercury games through there website filling in the form and getting an acknowledgment that an email was sent to them and yet I have not heard from them at all. Spaced each request 1 week apart as well. Not even a reply to my email that they received my request. Are they still in business? There website not working correctly? Or just bad customer service?

Thanks.
 
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Kevin Shillinglaw
Canada
Kitchener
Ontario
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As far as I know they are still in business. The website may be having issues.

I've heard that their customer service has been quite good.
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Richard Diosi
Canada
Newcastle
Ontario
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Gaston,

It appears we received just one email from you dated last week (Tuesday at 8:45pm) and we just returned from a week's vacation this weekeknd. If you sent others I apologize but they did not get to us. We will look into that. I'm sorry to have caused you concern. The missing piece will be sent next week...probably tomorrow
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Gaston Bonhomme
Canada
Edmonton
Alberta
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Thank you, good to hear.
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