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Tyrants of the Underdark» Forums » General

Subject: Too many troops in the box rss

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Gary Masters
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When I unboxed my copy of this great game, I found that I had 41 troops for two of the houses rather than the 40 that the rulebook says that I should have.

Not that I'm complaining - spares are always a good thing However I thought it worth mentioning that other people check their troop numbers before they start playing in case somebody has more than they should have.
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Tristan Hall
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Gazbowski wrote:
However I thought it worth mentioning that other people check their troop numbers before they start playing


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Jason Cann
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I thought it was the norm to inventory a newly acquired game, maybe I'm just anal.
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Tom Sidener
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Unfortunately I have 39 red - I sent an email to customer support with hopes that they will send me another one. Right now I have 39 red troops and 1 red cube.
 
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Darrell Goodridge
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I'm glad you pointed this out. I had 41 Orange. Better to be over than short I guess.
 
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Donald Walsh
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Missing one orange troop.

Contacted both GF9 and WotC cust support. Will update with how best to get a replacement.

EDIT:
WotC contacted me in about 30 minutes directing me to contact GF9:
USSales@battlefront.co.nz

 
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Michael Weber
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Cardboardjunkie wrote:
I'm glad you pointed this out. I had 41 Orange. Better to be over than short I guess.


Got 41 orange ones, too
 
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Brian M
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Newtsdad wrote:
Unfortunately I have 39 red - I sent an email to customer support with hopes that they will send me another one. Right now I have 39 red troops and 1 red cube.

Interesting, I have 39 red as well.
 
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Donald Walsh
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So the website to go to submit a customer service ticket is:

http://www.flamesofwar.com/hobby.aspx?art_id=384

I have high confidence that this will be handled. I spoke to Lonnie in the Maryland office.

I think they were probably at GenCon so my initial request went unanswered. Also, I didn't submit per the website instruction (mainly because the WotC response and instructions did not align with above).

Will keep updating...
 
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Dan Lokemoen
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Give one of my red ones for two of your orange ones.
 
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Donald Walsh
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Another update:

My first request was fulfilled. The reply from Battlefront/Flames of War got caught in my Spam folder.

My replacement piece has arrived.

Excellent customer service. Thanks to Battlefront/Flames of War!
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Gerry Smit
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I had an extra white piece. Searched for what seemed like 10 minutes looking for the "X" I hadn't covered. (playing a solo 4 position game to learn the mechanics).
 
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