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Stronghold Games» Forums » General

Subject: Game Missing Piece? rss

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Orlando
Florida
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Hi there, I recently bought a copy of The Golden Ages, and it is missing the Red capital (wooden cylinder). I hate to return the whole game over this, is it possible to get a replacement from you guys?

Thanks
 
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Cyn Tuck

Akron
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Stronghold is usually great at answering things like this but they are currently at Gencon so give them a few days to answer.
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Ri
United States
California
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I had a few pieces to a different game that needed replacing. They took care of it. I would send them an email.
 
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Was George Orwell an Optimist?
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Corvallis
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Grant Green - Am I Blue? // Tina Brooks - True Blue // Buddy Guy - Damn Right, I've Got The Blues // Harold Land - West Coast Blues! // Sam McClain - Blues for the Soul // Oliver Nelson - Screamin' the Blues
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I'd recommend using the Stronghold Games website to report such problems rather than hoping they'll spot a thread posted on BGG. They have a 'contact us' page with explicit instructions for how to contact them regarding missing or damaged pieces: https://strongholdgames.com/contact-us/
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Stephen Buonocore
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Somerset
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Well, we try to spot ALL threads about our games , but...

Please email Customer Service (or use the Contact form on the website):
info AT strongholdgames DOT com

For future reference, no company does customer service in a forum like this, so if this happens, always contact the company directly.

AND, during a major convention, it will take a much longer time to answer.


Thanks,
Stephen Buonocore
Stronghold Games
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Orlando
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I know which companies' CEO's troll the BGG ;-)

(I also sent emails to the cited address, but squeaky wheels get the grease!)
 
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