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13 Posts

Burano» Forums » General

Subject: Pretty game, but smells terrible rss

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Chris Adams

Boston
Massachusetts
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Did anyone else notice an incredibly strong smell from the components? Not sure what to do. It smells so strong and of chemicals, I'm not sure I want to air it out in my small apartment. Thoughts?
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Zack Hiwiller
United States
Winter Park
Florida
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You need this.
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(AMY-KINZ)
United States
Tampa
Florida
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It's a happy-go-moinkaly lucky shpadoinklely...dayyyy
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No I didn't notice this
 
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Chris Adams

Boston
Massachusetts
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Follow-up: contacted Coolstuffinc via Amazon. They replied quickly and said they had not had this complaint before and will be sending me a replacement copy. Amazing customer service yet again from CSI. I'll report back hopefully that it was a one off situation.

Thanks CSI!
 
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Channy
Canada
Gatineau
Quebec
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Mine smells like mold badly as well. The box and components show no water damage at all and the shrink wrap was tightly sealed. Probably a warehouse/storage issue. I'll see if BoardGameBliss can do somethign about it.
 
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Karl Ruppelt
United States
Olmsted Township
Ohio
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emperors4 games
Taiwan
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Dear Friends,

We're EmperorS4, the designer and publisher of Burano in Taiwan. Thank you for the support and purchase of Burano. We are very sorry about the situation you mentioned.

It’s the first time we received this problem, and we have already contacted the factory to check whether there is any problem during the production. We will also re-exam the SOP in the production line to make sure it won’t happen again.

However, since the product already pass the commercial examination in Taiwan, there will be no healthy problems, do not worry, please. We will keep improving our services to provide better services for everyone.

Best Regards,

EmperorS4
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Chris Adams

Boston
Massachusetts
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Thank you for the response, but if you don't mind I will worry. I just received another copy from Cool Stuff, who were outstanding with their customer service but alas I have the same problem. I am going to try and return both copies as I have never encountered a problem like this with a game. It does not smell safe, nor would I imagine anyone wanting to sit around for and hour or two and smell that during a play.

Until they address this, buyer beware!

 
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Kristi S
United States
Round Rock
Texas
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I got my copy today, and yikes! You were not kidding about the smell - it's awful! Like a combination of kerosene and mold. gulp
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Chris Adams

Boston
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Sorry to hear that but I'm glad someone else confirmed. I want to play and own this game so bad, but there is something seriously wrong with that shipment. I'm surprised no one has said anything from the distributer to the publisher. Get clean copies in and I'll buy one.
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Casey W
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Got a copy today and you are spot on, it stinks. Do you still have the game? Has the smell dissipated?
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Chris Adams

Boston
Massachusetts
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Received two and sent both back. I don't own the game. Clearly a production issue. Publisher hasn't acknowledged the issue yet.
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Casey W
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Here is an email I received from QSF games,

Casey,

The Asian manufacturer seemed to have sealed the game with the paint still not being completely dry with some of the games.. Is there somewhere in your garage or balcony that you can let it air out?

We know certain people are more aware of chemical smells, so let us know if the airing out helps. I simply let my copy air out a few days and though you can still smell some residual chemical smell, it is nowhere near as strong.

If you want to send the game back and your receipt for purchase we can refund you instead.

Thank you,

Patrick Havert




President
Quick Simple Fun Games
When Fun Matters


 
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