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Defenders of the Realm» Forums » General

Subject: Customer Service? rss

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Norm Tardi
Canada
Calgary
Alberta
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Does anyone have a way to contact Eagle? I've emailed the customer-service@eagle-gryphon.com address that I've used before but it's been almost a month now and still no answer. Any idea if there is another way to contact them?

Thx all,
N
 
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David Knepper
United States
Huntsville
Alabama
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https://boardgamegeek.com/user/Eagle_Gryphon_Games
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United States
Vermont
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Seems like I've used the website and always gotten a response in 24 hours or so.
 
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Glenn Darrin
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Orlando
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Aging One wrote:


If they're not checking their own customer service email inbox then they're more than likely not in a hurry to check their geekmail or forums here on BGG. Besides, their last login was 8/13. Almost a month ago.
 
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David Knepper
United States
Huntsville
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This is an option. If you don't want to use it, fine with me.
 
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Norm Tardi
Canada
Calgary
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Aging One wrote:


Cool, thanks. I'll try that.

N
 
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Norman L.
United States
California
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I called their phone number and they answered the phone right away.
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Eagle & Gryphon Games
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Hello, everyone! Apologies for the radio silence. Customer-Service@Eagle-Gryphon.com is the correct email to reach us. Please note that we are in the middle of a website transition to improve our customer service response time. We appreciate your patience and we hope to see you all on the Skyways Kickstarter launching this month.
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Mike Shupe
Canada
Lyn
Ontario
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I had a broken blue dragon in mine. I emailed them but they did not respond for several weeks. I emailed them again and they finally responded.
 
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