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Escape Room: The Game» Forums » General

Subject: Broken Decoder rss

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Patrick Giemsa
Germany
Berlin
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Has anyone experienced problems with the decoder? Mine gives an error sound when inserting the third key and one again after the fourth Even with the correct codes. Does anyone know when the device resets itself?
 
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Cardboard Hustle
United States
Sharonville
Ohio
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Are you pressing the keys down one at time or are you loading the keys, then pressing them down together?

I have always loaded the keys lightly, then pressed them down at the same time.
 
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Patrick Giemsa
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i have tried both. when i used the decoder for the first run through prison break it worked fine, but when i made a second attempt with another group, it stopped working.
 
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Markus Müller
Germany
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Please write to our customer service (info@noris-spiele.de), we'll find out what the problem is

 
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Patrick Giemsa
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I already contacted the german support yesterday hoping to get an answer soon. Tnx for your reply.
 
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A Tang

Fresno
California
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Did you figure out what's wrong? Mine has the same issue.
 
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Patrick Giemsa
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The Decoder seems to be broken. Noris asked me to send mine in for inspection and offered me to send a new one later. Might take up to 3 weeks because they seem to be sold out. Very disappointing, since the game was quite fun But the component quality seems to be insufficent if this happens to others too and they are not able to make a quick exchange.
 
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Brian Davis
United States
Hobbs
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I just got the game and played the first case with my wife. The decoder messed up on the second code (giving repeated errors) as well as with the 3rd code (same thing). Double checked the website walkthrough just to make sure that we had the right solutions. We then restarted the decoder and tried the 3 solutions again... same thing. failed on solution 2 and 3 (3 most likely because 2 would never really accept).

For those who have this issue also, did the decoder work fine for the other cases? or do I just need a new one and that's that?
 
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Patrick Giemsa
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This issue seems to be different than mine. My decoder gave signals too early - once three keys were inserted. The decoder seems to be quite a fragile product.
 
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Brian Davis
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Mine also had an error at three keys but only on the second code. Seems quite fragile indeed
 
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Cardboard Hustle
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Sharonville
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I have played around with the decoder a bit and have found the decoder works best when you:

1. Lightly insert the keys
2. Press them all down at the same time.

I suspect there are simple switches inside connected to a small circuit board.

However, if your decoder is not responding to the correct codes, you have a bad circuit board or a broken switch.
 
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Patrick Giemsa
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didn't work for me with my old broken decoder. got mine exchanged...
 
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Brian Davis
United States
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I contacted US support on Friday night and still haven't heard anything
 
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