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Mechs vs. Minions» Forums » General

Subject: Payment is complete!! but...You have placed no orders??? rss

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jung hyun jun
South Korea
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Payment is complete..
My orders menu shows "You have placed no orders." message... where is my money!!
Is there anyone suffer "no order" problem like me?
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sygyzy
United States
Goleta
CA
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Relax. Check your bank account to see if it was charged. Wait a little longer, you will probably get the confirmation email.
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United Kingdom
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Has just happened to me. Paypal have taken the money from my account and it says pending authorization. Riot games says 0 orders on my account.

I tried to order it again as I thought it was a glitch but that time it failed says I didn't have any extra funds in my account. So now it says 1 cancelled order.

So basically, paypal has taken £75 from account and I've got no order and can't order it again.
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Vadim Deylgat
Belgium
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I got my confirmation from PayPal first and a few minutes after that I got my confirmation mail of the order. If you have paid, you will get your game.
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Erawen Lowhunger
Netherlands
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I hacked all your accounts and have 3 copies now.

Thnx
 
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jung hyun jun
South Korea
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Did you mean your order status also shows that you have placed no orders?
 
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United Kingdom
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Yeah it doesn't show the order I paid for. Only the 2nd failed transaction.

The 1st order which paypal has taken the money for and put it into pending has no order number or confirmation.
 
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Mistah Joestar
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I had a timeout during final order submit but still received an order confirmation email. However the "My Account" page says I have no orders.

Could someone else that successfully purchased a copy confirm if it shows in your "My Account"?
 
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United Kingdom
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If you got a confirmation you'll be fine. I just got my money taken out my account almost an hour ago and I've got nothing.
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Mark Watson
United Kingdom
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Mistah Joestar wrote:
I had a timeout during final order submit but still received an order confirmation email. However the "My Account" page says I have no orders.

Could someone else that successfully purchased a copy confirm if it shows in your "My Account"?


It shows up in mine as being placed and in 'processing'. Didn't get any order placed or confirmation emails though.
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Jason Speicher
United States
Potomac Falls
VIRGINIA
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Quote:
from the main thread from MvM team:

If the payment went through, you should be fine. The confirmation email can take a while to get to you.

If that's not the case in a while, please open up a ticket with our player support: https://support.riotgames.com/hc/en-us/requests/new
 
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Jason Speicher
United States
Potomac Falls
VIRGINIA
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Archonsod wrote:
Mistah Joestar wrote:
I had a timeout during final order submit but still received an order confirmation email. However the "My Account" page says I have no orders.

Could someone else that successfully purchased a copy confirm if it shows in your "My Account"?


It shows up in mine as being placed and in 'processing'. Didn't get any order placed or confirmation emails though.


i ordered mine at 10:57 am, PT, which was a few minutes before they said it would go live and immediately got the email, in another thread they said emails would probably be delayed for the later orders. I received the paypal alert about 10-15 minutes before getting the Riot confirmation.
 
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