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Mechs vs. Minions» Forums » General

Subject: Question for Riot Games- No Confirmation email? rss

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greg piotrowski

Doylestown
Pennsylvania
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Hello Riot Team,
Looking forward to playing the game in a few weeks. I successfully made my purchase last night around 6:30pm Eastern Time after 3 hours. I received the "Congratulations!" screen with my confirmation number.

In my excitement to get my copy, I didn't write down the confirmation number and have yet to get a confirmation e-mail. Also, payment hasn't been posted to my credit card.

Should I take any further steps to ensure my order went through? Or sit tight? I certainly don't want to miss out, especially having gotten a copy of the first shipping batch.

Thanks.
 
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Tamas Szabadi
Hungary
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Just to let you know, I got my confirmation email 7.5 hours after my order, so there is hope.
 
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Gerry Daigle
United States
Avondale
Arizona
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Yeah I got my confirmation email a few hours later
 
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greg piotrowski

Doylestown
Pennsylvania
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Thanks for the words of wisdom. I understand it's been overnight, but 15 hours seems like a bit much. Just wanted to check...
 
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Capt Zoom
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I recurved a confirmation of order being processed email.
 
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Mark Watson
United Kingdom
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Never got a confirmation email, did get the invoice this morning (which seems to be when the payment was taken).
 
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Eugen Bacic
Canada
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I put my order in around 3:30pm yesterday via PayPal and still no confirmation email. So we're in the same boat.

Hopefully Riot will look into the order system to ensure this isn't some weird problem we're having courtesy of the ordering issues everyone experienced yesterday.

I put a ticket in but it states that they're backlogged due to issues and will get back to me as soon as possible.
 
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Eugen Bacic
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gpioski wrote:
Thanks for the words of wisdom. I understand it's been overnight, but 15 hours seems like a bit much. Just wanted to check...


My order went in around 3:30pm and nothing yet, so I'm approaching 19 hours and nothing. So you can take solace in the fact someone is worse off than you, sigh.
 
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greg piotrowski

Doylestown
Pennsylvania
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Despite all the server and order issues, I have to give Riot kudos for being super-available on these forums. Which is why I posted here instead of their support line. Here's hoping for all our sakes!
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michael huckins
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No confirmation email or invoice here. Checked order status on the site still says processing. Getting a little concerned as to wether I actually got one.
 
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Eugen Bacic
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gpioski wrote:
Despite all the server and order issues, I have to give Riot kudos for being super-available on these forums. Which is why I posted here instead of their support line. Here's hoping for all our sakes!


I agree, they've been very forthright and open. I would just rather be open about a perceived problem as opposed to wait and wait and wait and they not know that something may be amiss. Especially if it might afflict others and then breed ill will.
 
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Aris Ktistakis
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A few geeks in here mention that an invoice was sent after the order was placed. I only have Paypal's confirmation so far....
Should I worry?
 
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Alex
Canada
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huckins_1971 wrote:
No confirmation email or invoice here. Checked order status on the site still says processing. Getting a little concerned as to wether I actually got one.


Same here
 
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Mark Adkins
United States
Rochester
Minnesota
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same
 
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Chris Cantrell
United States
California
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Looking into this right now.
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WD Yoga
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athibor wrote:
A few geeks in here mention that an invoice was sent after the order was placed. I only have Paypal's confirmation so far....
Should I worry?


As long as you have order number, Chris from Riot said last night here that you are fine. But if you are worried, send their support a message.

Ninja'd by the person himself! ninja
 
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Eugen Bacic
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Riot Kades wrote:
Looking into this right now.


Thanks! You guys truly have been great in responding and reacting to this whole effort. I'm truly impressed.
 
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michael huckins
United States
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Riot Kades wrote:
Looking into this right now.


I just want to say thank you to the Riot team for being supportive here. If I had some geek gold I would give some.
 
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Karl Edman
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Only got my stuff from paypal. I worried a bit that the interface may have introduced errant capital letters in my email address or something?
 
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Brad Hoffman
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Alabama
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I got an order number and my credit card has been charged, but I still haven't gotten a confirmation email. I assume everything is fine because it all looks fine except not receiving the email.

I sent a support ticket with my order number just to make sure though...
 
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Paul Newsham
United Kingdom
Halifax
West Yorkshire
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I am also stuck in processing with no confirmation email. I've opened a ticket, but imagine they're swamped at the moment.
 
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Paul Newsham
United Kingdom
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KarlEdman wrote:
Only got my stuff from paypal. I worried a bit that the interface may have introduced errant capital letters in my email address or something?


Email addresses aren't case sensitive
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N. P. P.
Germany
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KarlEdman wrote:
Only got my stuff from paypal. I worried a bit that the interface may have introduced errant capital letters in my email address or something?

Have you checked your spam folder?
I had the same problem, only getting confirmation from paypal. A look into my spam folder reveals that not only did Riot confirm my order yesterday, I already got a shipping confirmation today. So far UPS only says that the label has been printed, but it looks like I'll get this game sooner than I expected.
 
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LJ
Canada
Stoney Creek
Ontario
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Ordered yesterday at 5:30 EST and still no confirmation.
 
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Karl Edman
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Skippy668 wrote:
KarlEdman wrote:
Only got my stuff from paypal. I worried a bit that the interface may have introduced errant capital letters in my email address or something?

Have you checked your spam folder?
I had the same problem, only getting confirmation from paypal. A look into my spam folder reveals that not only did Riot confirm my order yesterday, I already got a shipping confirmation today. So far UPS only says that the label has been printed, but it looks like I'll get this game sooner than I expected.


I did check my spam ... still nothing but at least the weekend is here cheers
 
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