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Robinson Crusoe: Adventures on the Cursed Island» Forums » General

Subject: No Portal customer support? rss

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Kristo Vaher
Estonia
Tallinn
Harjumaa
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I have been unable to get any replies from them for over a week, even through Twitter, even no reply saying 'we are swamped'.

Havent had this issue with other companies.

Anyone knows what's up?
 
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Tomasz Pieczerak
Poland
Warszawa
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Maybe Essen Spiel?
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Kristo Vaher
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TPhaster wrote:
Maybe Essen Spiel?


Isn't a problem with other companies like Stronghold and CGE, but perhaps you're right!
 
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Tomasz Pieczerak
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Portal is still not a very big company and also they've got quite a few new releases on Essen - it's probably like half of the team was out.
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Matt Anness
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Weird. I e-mailed them last night right before I went to bed, woke up and had a reply.
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GAF Blizzard
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Weird, I think I read at least 3 different people in this forum alone mentioning they asked Portal about the rules misprint regarding token counts, and all 3 got a reply.
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Trea Ouwehand
Netherlands
Zoetermeer
Zuid Holland
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Probably Spiel indeed

I emailed them sunday about the "missing" components and got a response monday.

But maybe now more people are opening their copies and seeing the same thing, so maybe now they're swamped.
 
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Kristo Vaher
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Still nothing, I don't know what to do :/
 
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Merry Nowak-Trzewiczek
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Hi
Please, check your email, I sent you information.
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Merry Nowak-Trzewiczek
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I really try to answer every day but sometimes my emails go to SPAM or customers emails go to spam.
It provides a bit confused problems for me but I really try to do the best;-)
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Ignas Petkūnas
Lithuania
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Merry when you will send Robinson Crusoe preoders to Lithuania? I tried to send you 2 emails and didin't get any reply
 
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Kristo Vaher
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My order is still not shipped, despite everything being in stock. Really unexpected, though my friends have gotten their copies already :/
 
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Ignas Petkūnas
Lithuania
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Maybe baltic countries will get it later . I can't wait!!!
 
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Kristo Vaher
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Ignaticas wrote:
Maybe baltic countries will get it later . I can't wait!!!


It's possible. But it wasn't the case before, I had pre-orders that I placed early always ship quickly once items were in stock.

Maybe they are separating distribution now that they have another HQ in Germany?
 
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Ignas Petkūnas
Lithuania
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Kristo, could you please tell me when you get it? I will tell you when mine is here.
 
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