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Scoville» Forums » General

Subject: Awesome customer support from TMG rss

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Elwin R.
Netherlands
Enschede
Overijssel
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Just wanted to drop a quick (public) word of thanks for the awesome customer support at Tasty Minstrel Games.


Tldr: TMG Customer service: thumbsup thumbsup thumbsup


I got my hands on a demo copy of Scoville a while back, which I was very pleased with as the title can be quite hard to get (or becomes prohibitively expensive) in the Netherlands. Components were checked quickly, but roughly a week later I noticed that a few purple and green peppers were missing.

Tasty Minstrel was kind enough to send over the missing components, even though it was a demo copy of their game and they were under no obligation to do so. Great customer support, that deserves a shoutout like this at the very least.



So thank you, Tasty Minstrel! Great work.

~ TMG Supporter / Customer* for life


* Next up: Yokohama! And possibly Scoville Labs .
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Entrecruzado
Costa Rica
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I also got a great response when I opened the base game and the purple peppers were missing. They sent the bag quick and complete.

TMG is one of my favorite publishers, very responsible. ninja
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Marwan Marwan مروان مروان
Canada
Greater Vancouver
British Columbia
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I had a great experience too. They quickly replaced a malformed pepper that came with my game after I contacted them.

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Colin Marsh
United States
Portland
Oregon
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my experience was less great. i emailed about a mal-formed pepper and one color that was missing shortly after the kickstarter but never received any reply. it's not really a big deal now that I have the expansion but i would have appreciated a response at the time.
 
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