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Mechs vs. Minions» Forums » General

Subject: Canadians Refunded Tax and Duties? rss

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Jonathan
Canada
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Tried to look up if anyone else noticed this but was looking at my credit card statement this morning and noticed that Riot refunded me for $21.52, which was roughly how much we paid for Tax and Duties at the checkout screen. Anyone else notice this? Or did I just miss an announcement?
 
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Byron S
United States
Ventura
California
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Yup, read all about it here: Update for Canadian Players - RE: Duty Costs
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Remi Bureau
Canada
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Yeah you missed an announcement. There was an error in the amount calculated on day one, and therefore, to fix it, Riot decided to refund the full amount for taxes and duties, instead of just refunding duties.

Basically the UPS service they use to charge taxes and duties should not have charged for duties, but it did on the first day...

Riot decided to raise the bar on one more thing... Customer service
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Julien Grenier
Canada
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Yeah they are refunding the taxes and duties of every Canadian orders for the Wave 1. They overcharged us during the first day (To be honest it wasn't even their fault, but i-parcel api was buggy) and instead of trying to figure out how much they overcharged each of us individually and how much each of us were suppose to paid based on our provinces, they just decided to reimburse all the taxes and duties.
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Jonathan
Canada
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Thanks guys! Amazing on Riot's part. Can't believe I missed the announcement.
 
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Charles Dexter Ward
Canada
Halifax
Nova Scotia
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aveatquevale wrote:
Tried to look up if anyone else noticed this but was looking at my credit card statement this morning and noticed that Riot refunded me for $21.52, which was roughly how much we paid for Tax and Duties at the checkout screen. Anyone else notice this? Or did I just miss an announcement?


Yep, me too. There is a post on this forum somewhere from RIOT explaining.
 
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