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BoardGameGeek» Forums » Gaming Related » Discussing Retailers

Subject: Anyone else not have their Fantasy Flight Sale order shipped yet? rss

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Get Funkadelic
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West Allis
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I ordered a bit over a hundred dollars of items from Fantasy Flight nearly two weeks ago now and they have not sent the items nor have they replied to my inquiries as to why the items (that were in stock) have not been shipped other than to tell me that an order in 'Pending' status has not yet been shipped... Seriously.. that was their response.

Is this good customer service?
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Scotty G
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I spent 70 and received one email that I will hear from UPS when my order ships. I sent follow up email asking about my order yesterday morning and still no reponse. I wont be ordering from them again.
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Don Wayman
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There are a couple of working threads going now, seems like those who ordered on Nov 16th are getting shipping notices and orders are starting to be received.
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Ryan Morgenegg
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The main warehouse is handling upwards of two thousand orders and gamers are receiving games at up to 90 percent off. FFG is losing money on almost every order or breaking even at best. Sorry if they are not in a hurry to deliver games they are not making a profit on. As a consumer you can always cancel your order and get your money back but at the prices offered, that would be foolish. Games this cheap only come around once a year. Patience is the keyword. Some things are worth waiting for.
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Moose Detective
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I got an email yesterday that said something about elves working hard, a new way of shipping orders had some problems, and stuff should have just gone out or gone out soon.

Personally, any non-Amazon order I place during Thanksgiving week I assume will not ship until ater Thanksgiving. And I can't kill stores for being flooded from huge sales. If they didn't guarantee a date, as long as it arrives before Xmas, its not late.
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Daniel James
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I got my shipping notice this afternoon.
 
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Kevin C.
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Quote:
FFG is losing money on almost every order or breaking even at best. Sorry if they are not in a hurry to deliver games they are not making a profit on.


Maybe they are making up the lost money in those shipping costs....

I don't think asking about an order after two weeks is unreasonable. This isn't asking them to be in a "hurry." I don't think anyone was expecting Prime shipping.

I've ordered every year for the last several years, and this is the longest it has taken without any sort of communication. (Ordered on the 17th and have heard nothing but an Order Received message on that same day.)

I'm sure it will arrive at some point, but if people want an update, I don't see that an aspect of unreasonable entitlement.

Their profit or not isn't my problem. They chose the price and people accepted it. Two weeks to ship in this day and age with no real communication can (and probably should) garner some, "Where is my stuff?" threads.

Kevin
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Matthew Barille
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Was just trying to find the status of my order a few min ago. Not easy to do. Was starting to worry, sort of glad I am not the only one in this position. Also have had no word since initial confirmation.
 
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Lance Hobday
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Still no shipping notice for me!
 
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Art Silverio

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Nothing but the initial order confirmation for me too.
 
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John Webster
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I thought it was just me. I guess everyone is waiting.
 
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Lucky !
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I ordered on Nov 16th, and still no shipping notice for me...
 
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GeJayGe
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I got my tracking info yesterday (11/29). Order was $130 before shipping.
 
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Still waiting on shipping notification for two separate orders. Expecting to hear from them anytime now... whistle
 
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Richard Keiser

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Its fine... I got shit for stupid cheap. The wait is the least I can expect.
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GeJayGe
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darthhugo wrote:
Its fine... I got shit for stupid cheap. The wait is the least I can expect.


Makes me think of the old saying:

Good, fast, cheap.
Pick two.
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Billy Mark
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Got an email yesterday afternoon for an order of $115+ shipping. UPS is showing me a delay...was supposed to come today.
 
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Paul Nowak
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Seems like they are through most/some of the orders placed on 11/16. They are coming. And I'd prefer they ship then spend time responding to order status inquiries.

Comments on the shipping/receiving can be found here on forward in the original sale thread: https://boardgamegeek.com/thread/1673485/fantasy-flight-game...
 
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Jeff
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It's gonna be OK, guys. I promise.
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Richard Keiser

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ExcitingJeff wrote:
It's gonna be OK, guys. I promise.


But they have a replacement liver that I'm waiting on. Damn holiday ruined my last one.

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Mindy Basi
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I ordered on the 17th, not one bit of communication so far. Who knows.
 
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Mike Kraus
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This is normal. Last year the same threads came up too. It takes a couple/few weeks for these to ship out. So, no worries if you don't have a tracking number or shipping update yet. You will get your stuff soon.
 
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Matt Strickler
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I was happy to receive a reply to my email....four days later. At least they replied. However, it was quite curt, basically telling me to zip it and they'd ship when ready. No details or estimates.

Grade: D minus minus minus soblue
 
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Jacob Schoberg
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mattstrickler89 wrote:
I was happy to receive a reply to my email....four days later. At least they replied. However, it was quite curt, basically telling me to zip it and they'd ship when ready. No details or estimates.

Grade: D minus minus minus soblue


Value: A++++

Balances out to a solid B or so.
 
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In a hole in the ground there lived a hobbit.
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My order placed on 16 Nov. arrived today in Ohio.
 
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