$10.00
Recommend
4 
 Thumb up
 Hide
5 Posts

Excape» Forums » General

Subject: Filosofia's Customer Service rss

Your Tags: Add tags
Popular Tags: [View All]
Pell Bort
Canada
flag msg tools
Technically correct is the BEST kind of correct.
badge
I'm a little lad who loves berries and cream.
mbmbmbmbmb
When I recently bought a copy of Excape, I was sorry to find that my red dice were... wrong (there was no seven). I fired off a quick email to Filosofia requesting replacement dice, and got a prompt email reply stating they'd be sent out.

Only a couple of days later, I received the correct dice, an extra red player token, and a card from Jean-Francois Gagne with handwritten note:

"Hi,

Here are the die you needed. Hope you roll 76s.

Best and have fun,

J.F."


Classy stuff. Sincere thanks to Filosofia, and Jean-Francois. :)
3 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Jeffrey D Myers
United States
Los Ranchos
New Mexico
flag msg tools
"Always rely upon a happy mind alone." Geshe Chekhawa.
badge
mbmbmbmbmb
Odd, I have the exact same problem! Hopefully will get similar results....
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
David Short
United States
Tucson
Arizona
flag msg tools
designer
mbmbmbmbmb
Pellbort wrote:
When I recently bought a copy of Excape, I was sorry to find that my red dice were... wrong (there was no seven). I fired off a quick email to Filosofia requesting replacement dice, and got a prompt email reply stating they'd be sent out.


Can you inform me of the email that you used to contact Filosofia? I have a badly damaged Blue die I need replaced.

Thanks.

 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Jeffrey D Myers
United States
Los Ranchos
New Mexico
flag msg tools
"Always rely upon a happy mind alone." Geshe Chekhawa.
badge
mbmbmbmbmb
Try info@filosofiagames.com. I believe that that was the one that I settled on. Anyway, got good results!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
David Short
United States
Tucson
Arizona
flag msg tools
designer
mbmbmbmbmb
peacmyer wrote:
Try info@filosofiagames.com. I believe that that was the one that I settled on. Anyway, got good results!

Thanks. If it worked for you, that's good enough for me. I'll give it a whirl.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.