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PitchCar Extension» Forums » General

Subject: Worse Customer Support Ever Meets Best Customer Service Ever rss

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Tom Li
Canada
Coquitlam
British Columbia
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So I bought a copy of the PitchCar expansion, brand spanking new, from a FLGS. I brought it home, and noticed that the game only came with 7 long rails. Looking at the BGG forums, I noticed that many fellow geeks complained about the rail distribution. (5 long and 7 short as opposed to 7 long and 5 short). Well, I recieved 7 long rails, and zero short rails! In addition, I had no "bottlenecking" curved rail straightaway at all, but THREE straight pieces for crossroads! I was not happy. I emailed Ferti, explaining that I was missing some rails. The rep wrote this to me this morning:

"Hi,

It is not possible. Each box must contain 5 long and 7 short rails (there is a mistake on the rule, the good distribution is on the back of the box).

So, your "7 LONG rails" are not possible. 5 perhaps, but not 7."

I was incensed. "Not possible"? This letter not only does not address my concern, but damn near calls me a liar. Why the hell would I steal your stupd rails? I shot them another email, with no response.

With no other recourse, I phoned the FLGS that I bought the game from. I wasn't expecting much, but the owner told me that he was going to give me his PERSONAL rails, and get FRED Distribution to send him some new ones. That way, I get my rails without having to wait for weeks.

I was esctatic. It was truly the best outcome. I'm going to pick the rails up from him tomorrow, and probably a game or two for what is probably the best customer service I've ever received.

Here's a plug for this great store: http://www.cravingforagame.ca/
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Justin Redmon
United States
Middlesboro
Kentucky
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We'll see.
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Bro, why you so mad?
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Isn't there some kind of stereotype about the French being rude? whistle
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Susie_Cat
United Kingdom
Oxfordshire
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Completely agree, had a couple of run-ins with them myself and they are nothing if not rude!

Susie_Cat.
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