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Combat Commander: Battle Pack #4 – New Guinea» Forums » General

Subject: Disappointed Shipment rss

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Tong Chi Wai
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I never ever be so angry and disappointed about GMT shipment like this time. My P500 order with 3 copies has not arrived yet! I have emailed the office but the answer is still unclear the arrival date. What can I do?
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Mark Buetow
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Did you use the Chat Box on the website to talk to the office ladies live? That is the best option for dealing with the problem and they will be very helpful.
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Kev.
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Duck. As you are about to get an earful from GMT supporters.
But seriously, stay in touch with GMT they will fix you up.
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Cindy Nowak
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lottysnake wrote:
I have emailed the office but the answer is still unclear the arrival date.


Still unclear? Is that because it was shipped and is somewhere in transit, and they cannot confirm a delivery date - or because it has not yet been shipped?
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He said it was a P500 order for three copies. I think it was released to subscribers and retailers in July. I would think it would have arrived by now if the purchase itself was otherwise in order.
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Tong Chi Wai
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BradyLS wrote:
He said it was a P500 order for three copies. I think it was released to subscribers and retailers in July. I would think it would have arrived by now if the purchase itself was otherwise in order.


I have placed P500 pre-order for myself and two of my friends. i chose the slow shipping option since it is very expensive for shipping to Asia. The office lady has replied me twice through email, told me that the games woule be arrived on or before 11 Oct by re-shippment. I emailed twice on 12 & 13 Oct again and no-one replied till now.

Is the situation common for other pre-order subscribtors of GMT?
 
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lottysnake wrote:
Is the situation common for other pre-order subscribtors of GMT?

It's common to get very good service from GMT. Most of us don't have to deal with shipping to China, though, so we don't have experience with your situation. As others have suggested, the chat option on the GMT website is the quickest and most effective way to get help. (You'll need to do that during office hours in the USA's Pacific time zone, of course.)
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Cindy Nowak
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lottysnake wrote:
BradyLS wrote:
He said it was a P500 order for three copies. I think it was released to subscribers and retailers in July. I would think it would have arrived by now if the purchase itself was otherwise in order.


I have placed P500 pre-order for myself and two of my friends. i chose the slow shipping option since it is very expensive for shipping to Asia. The office lady has replied me twice through email, told me that the games woule be arrived on or before 11 Oct by re-shippment. I emailed twice on 12 & 13 Oct again and no-one replied till now.

Is the situation common for other pre-order subscribtors of GMT?


It sounds as if they have shipped it out, but it is delayed in the US/International mail and/or perhaps customs. Chatting with them live as mentioned above might help you get more information faster, but it seems that GMT shipped it out and now you are unfortunately at the mercy of the postal service on one side of the world or the other.
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Tong Chi Wai
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Reply received. GMT has sent me the games the 3rd time. Hope those will safely be got into my hands.
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Mark Buetow
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lottysnake wrote:
Reply received. GMT has sent me the games the 3rd time. Hope those will safely be got into my hands.


We hope so too. I also hope you are appreciative of the fact that by sending the games a third time, GMT is taking a loss by giving you such good customer service. If those packages cannot be tracked, GMT will be out the price of those games and shipping costs. Hopefully they can square it with the shipper as it seems to be either their fault or the fault of customs or something like that somewhere.
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Tong Chi Wai
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I don't know what had happened! The CC expansions are still missing. The orders of 4X Empires, No Retreat, Sekigahara are missing too. I have checked the track number given by GMT in USPS, but nothing could been found. I have checked my address in GMT webpage. Everything is right. I have ordered GMT games for years but it seems helpless even with the assistance of GMT's office lady. What could I do?
 
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Richard Pardoe
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lottysnake wrote:
The CC;P expansions are still missing. The orders of 4X Empires, No Retreat, Sekigahara are missing too.

You are expecting 1 week delivery time? Did GMT indicate these were shipped via air? I wouldn't be surprised that these were shipped ground and might take somewhere between 2~4 weeks to arrive. (I am basing that on my experience with shipments of games from Europe to the US, so expecting that US to Asia is similar.)
 
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Tong Chi Wai
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3 copies are finally arrived today. Thanks for the help of GMT office lady, Ms Antantte's great help for following up.
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