Missing a sheep in brand new game - How long till I hear back from the company? | Animal Upon Animal

Steve B

(ImaginaryRoot)

United States
Rochester
New York

I was missing one sheep in a brand-new in-shrink copy of this I had ordered. I e-mailed Haba about a week and a half ago with no response so far. Does anyone know how long it usually takes to hear back from Haba after filling out the request for missing parts online?

Posted Tue Jan 10, 2012 9:03 pm
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Mike Goss

(michael6055)

United States

California

Not long, I had an issue with some of the components in one of their games. I sent an email on January 4th and didn't hear anything...today (Jan 12th) there was a FedEx box on my door step with brand new components. Awesome!

Posted Thu Jan 12, 2012 10:00 pm
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Steve B

(ImaginaryRoot)

United States
Rochester
New York

What e-mail address did you use? I just sent one using the "replacement parts" form on the website... Is there a more direct route?

Posted Thu Jan 12, 2012 10:32 pm
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Mike Goss

(michael6055)

United States

California

ImaginaryRoot wrote:

What e-mail address did you use? I just sent one using the "replacement parts" form on the website... Is there a more direct route?

I also used the replacement parts link. I got an email right away auto-confirming that they received my request, but then didn't hear anything until a box arrived at my door yesterday. I guess that's just the way they roll. The whole process took 8 days. I would say wait a couple of weeks, and if you don't hear anything, try contacting them again.

BTW - the return address on the FedEx I received from HABA was in New York.

Hope that helps!

Posted Fri Jan 13, 2012 7:52 pm
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Steve B

(ImaginaryRoot)

United States
Rochester
New York

michael6055 wrote:

ImaginaryRoot wrote:

What e-mail address did you use? I just sent one using the "replacement parts" form on the website... Is there a more direct route?

I also used the replacement parts link. I got an email right away auto-confirming that they received my request, but then didn't hear anything until a box arrived at my door yesterday. I guess that's just the way they roll. The whole process took 8 days. I would say wait a couple of weeks, and if you don't hear anything, try contacting them again.

BTW - the return address on the FedEx I received from HABA was in New York.

Hope that helps!

I never received a confirmation e-mail. I'll re submit it. Thanks!

Posted Fri Jan 13, 2012 7:53 pm
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Steve B

(ImaginaryRoot)

United States
Rochester
New York

ImaginaryRoot wrote:

michael6055 wrote:

ImaginaryRoot wrote:

What e-mail address did you use? I just sent one using the "replacement parts" form on the website... Is there a more direct route?

I also used the replacement parts link. I got an email right away auto-confirming that they received my request, but then didn't hear anything until a box arrived at my door yesterday. I guess that's just the way they roll. The whole process took 8 days. I would say wait a couple of weeks, and if you don't hear anything, try contacting them again.

BTW - the return address on the FedEx I received from HABA was in New York.

Hope that helps!

I never received a confirmation e-mail. I'll re submit it. Thanks!

So I don't think the e-mail forms on their site work at all. I submitted and it took me directly back to the home page with no confirmation or anything. They only have forms on their website in order to contact them. Does anyone have any direct contact information for Haba?

Posted Fri Jan 13, 2012 8:00 pm
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Subject: Missing a sheep in brand new game - How long till I hear back from the company?