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Agricola: Farmers of the Moor» Forums » General

Subject: Missing horses? rss

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Phil Hendrickson
United States
Seward
Nebraska
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Picked up FotM at our FLGS a month ago. When we opened the box, there were no horses in it. Everything else was there. I emailed Z-Man customer service and received a reply from "Sal" that said he would have the warehouse send me the missing pieces.

Three-plus weeks later, still no horses. Should I be concerned? Does it usually take several weeks to receive missing parts like this? I don't want to be unfairly impatient.

Thanks for any advice on how to get this resolved.
Phil
 
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Geoff Burkman
United States
Kettering
Ohio
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I would just drop them another email of inquiry. Be polite; your request could have easily been misplaced.
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Phil Hendrickson
United States
Seward
Nebraska
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Geoff,
I did that one week ago, which was three weeks after the initial contact. This time I only received the automated reply but no follow-up message. And like you said, I was polite.

I'm just wondering if Z-Man had issues in the past with not having replacement parts available, or if there might be something else going on...

Thanks,
Phil

 
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Geoff Burkman
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Good question, but I dunno. Maybe they are out of them. I'd give it another couple weeks and then check back again. Maybe even phone call. Z-Man's always been very up and up, to my knowledge. Good luck with it!
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Chris F.
United States
Atlanta
Georgia
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For what it's worth, I asked for replacement house tiles last year, and I think they arrived after about 6 weeks.
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Phil Hendrickson
United States
Seward
Nebraska
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Good to know, guys. I'll be patient for another couple weeks before calling.

Thanks very much for the input.
 
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Phil Hendrickson
United States
Seward
Nebraska
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The barn is full
Good news: the missing horses arrived today. Thank you, Z-Man!

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Geoff Burkman
United States
Kettering
Ohio
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DrumPhil wrote:
Good news: the missing horses arrived today. Thank you, Z-Man!


And there ya go! Another unsolicited testimonial to the prime customer service of Z-Man games!*














*Psst! Where's my check? whistle
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