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Venture» Forums » General

Subject: Damaged Cards rss

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Bernard Hopkins
England
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I bought a copy a copy of Venture from the U.S about 3 weeks ago but it came the with the money deck damaged. It looks like something has cut the ‘Money’ deck diagonally across the top. When the deck is laid flat depending on where the cut is, you can determine if it is likely to be a payout card or not. This sort of takes away some of the excitement.

I emailed Gryphon Games from their website probably over 2 weeks ago about this problem but I’ve had no reply. I’m guessing they’ve been to Essen but it is November now and I’m getting a little worried.
 
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Frederick Soued
United States
Fountain Hills
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Hi Bernard--

Gryphon Games has received no email from you that I am aware of. What email address did you use? And where/who did you buy your copy of the Venture game from in the US? Yours is the first such instance that we have heard of concerning damaged cards in this game. Sounds like you got a copy that was damaged in printing by the factory, which is quite unusual but certainly not impossible. I recommend that you correspond directly to me at ricks@freddistribution.com with the info above and we will work with you to find a solution to this problem.

Thanks--Rick, for Gryphon Games
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Bernard Hopkins
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Just to let everyone know Rick has been all over my problem like white on rice.

The solution has been found and should be sorted very soon.

Thank you Rick & Gryphon Games. thumbsup
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Bernard Hopkins
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My replacement cards have arrived and everything is in perfect order. Gryphon Games customer service has been excellent, even the Atlantic Ocean couldn't stop them taking care of me.

Thank you!
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