Agricola: Farmers of the Moor » General » Missing horses?

Author: DrumPhil
Picked up FotM at our FLGS a month ago. When we opened the box, there were no horses in it. Everything else was there. I emailed Z-Man customer service and received a reply from "Sal" that said he would have the warehouse send me the missing pieces.

Three-plus weeks later, still no horses. Should I be concerned? Does it usually take several weeks to receive missing parts like this? I don't want to be unfairly impatient.

Thanks for any advice on how to get this resolved.
Phil
Tue Mar 20, 2012 6:25 pm
Author: MisterG
I would just drop them another email of inquiry. Be polite; your request could have easily been misplaced.
Tue Mar 20, 2012 6:53 pm
Author: DrumPhil
Geoff,
I did that one week ago, which was three weeks after the initial contact. This time I only received the automated reply but no follow-up message. And like you said, I was polite.

I'm just wondering if Z-Man had issues in the past with not having replacement parts available, or if there might be something else going on...

Thanks,
Phil

Tue Mar 20, 2012 7:57 pm
Author: MisterG
Good question, but I dunno. Maybe they are out of them. I'd give it another couple weeks and then check back again. Maybe even phone call. Z-Man's always been very up and up, to my knowledge. Good luck with it!
Tue Mar 20, 2012 8:25 pm
Author: cjfoster
For what it's worth, I asked for replacement house tiles last year, and I think they arrived after about 6 weeks.
Tue Mar 20, 2012 8:27 pm
Author: DrumPhil
Good to know, guys. I'll be patient for another couple weeks before calling.

Thanks very much for the input.
Tue Mar 20, 2012 10:37 pm
Author: DrumPhil
Good news: the missing horses arrived today. Thank you, Z-Man!

Wed Mar 21, 2012 11:54 pm
Author: MisterG
DrumPhil wrote:
Good news: the missing horses arrived today. Thank you, Z-Man!


And there ya go! Another unsolicited testimonial to the prime customer service of Z-Man games!*














*Psst! Where's my check? whistle
Thu Mar 22, 2012 12:12 am