Designers providing great customer service
I was building a piece for an OOP game the other day and got to thinking about how when I asked for a picture of the missing piece the designer of the game replied and sent me the picture that I needed. I then started to look at the other questions and comments that were in the forum for the game and realized that one of the two designers had answered every question that had been asked. I then remembered another game that I had received similar help from the designer.
This leads me to this Geek List. Please list games where the designers themselves have been active and answered questions in a timely manner.