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Subject: Wrong delivery from the Book Depository rss

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Jonas Boström
Sweden
Göteborg
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Was very sad today when I tore up the package from the Book Depository that should ontain the awaited Encounter at Amon din, only to discover that they'd sent me a Game of Thrones pack instead. A game that I don't own or play btw. Now the Amon Din AP is listed as unavailable.
Has anyone here had any dealings with the Book Depository and could you tell me if they have good customer support?
Jonas
 
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Steve Dahl
Canada
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I just ordered The Long Dark off them through Amazon. Now you've got me nervous...
 
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Mark Griffiths
United Kingdom
Wrexham
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I've used them in the past and have always had nothing but good service. Never had a wrong item delivered, so can't really say if their support is good, but I think they'd be decent about it...

As far as I'm aware, though, Amon-Din hasn't reached Britain yet (where book depository are based), so whether you'll get a replacement or a refund is anyone's guess...
 
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John Iron
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I have had only good experience with Book Depository so far. Ordered most of my LotR stuff from them.

But that is true that something was going on around the Amon Din expansion pack... I have ordered mine and got an email from them the next day that my order was cancelled (and refunded) without any explanation.

Also, I still cannot find The Drúadan Forest pack either...
 
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No No No Sheep
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should move this post in discussing retailer thread..

my experience in ordering lotrlcg stuff from bookdepository is above excellent, except for the core set, i order all expansion from BK and all arrived safely
 
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No No No Sheep
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should move this post in discussing retailer thread..

my experience in ordering lotrlcg stuff from bookdepository is above excellent, except for the core set, i order all expansion from BK and all arrived safely.

doesnt meant that bookdepository cant make a mistake though..

pleas update on how do you resolve the problem with BK.
 
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Jonas Boström
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Sorry if I posted in the wrong forum but I've now been in contact with the Book Depository and they offered a full refund. Very nice customer service all round.
Meanwhile the expansion was in stock at my FLGS and I picked it up today
 
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Matthew M
United States
New Haven
Connecticut
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Moved to Discussing Retailers
 
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