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Subject: GMT EXCELLENT customer service rss

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Neil Henning
United States
Nutley
New Jersey
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I emailed GMT to tell them the mounted board I got from them had a corner that had a layer curled up. They promptly replied that they would send me a new one. Within a week I had the replacement. Great customer service. Thank you GMT.

I will be paying it forward in the next couple of days by offering my defective board to a BGGer along with the cardboard and paper map for free.
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Mark Aasted
United States
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GMT definitely sets the bar for great customer service. They've never questioned any issue I have had and only wanted to know what was wrong so they can fix any possible future issues.

I'm glad to hear you got it taken care of and kudos for sharing the defective, and other boards with someone else.

Mark~
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NWS Wargaming Store
United States
Orlando
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I would say the same for quite a few of the independent publishers like DVG, VPG, WG, Compass, MMP, L&L, COA, and others. The vast majority of independent publishers we deal with through our store operations have been very good about taking care of product defects as a typical market standard of operations.

Thanks
Christopher Dean
NWS
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Joe Kong
Hong Kong
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I would like to express my appreciation of GMT's great service as well.

Recently I obtained a new copy of CC:A with two missing blocks. Once I sent an email with a photo to GMT, they promptly replied and mailed the game pieces to me in a week.

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Christopher Ebert
United States
Cape Coral
Florida
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Yea, GMT is great! I opened my new birthday present of Space Empires 4X only to discover that the board had "bubbles" all over it, a deep slash, and 1 of the counter sheets had what looked like an indentation caused by a dry ball point pen scribbled all over the back.

Contacted GMT about it... I had the replacements in a matter of days. GMT is awesome.
 
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