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Subject: How long did your order take to ship? rss

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Chaddyboy
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I placed my order from Lumenaris 23 days ago now, and my credit card was charged 16 days ago, and I have yet to receive a shipping notice. My emails to Mary, who confirmed my order, have also gone unanswered.

Is this sort of timeline normal for those that have received the game? I'm starting to wonder if I should just get the charge canceled.
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Ingo Griebsch
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Hi,

I tried to contact Lumenaris some weeks ago because I wanted to know how much the shipping costs are to get the game to Germany. The last email wasn't answered so I wrote

Joe Fatula
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through BGG. Finally he has answered my question. But until today I did not get an answer from Mary...
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Joe Fatula
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Send me a private message with your info and I'll check on your order.
 
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Chaddyboy
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I finally got a response from Mary today that the game was out of stock and should be back in stock tomorrow, so I guess it was just because the game was out of stock and no one was responding to emails.
 
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Joe Fatula
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Glad to hear they got that straightened out.
 
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Steve Carey
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I ordered with Mary 8 days ago and nothing so far. I'm not too far away from them (we're both in California), so I hope that I won't have to wait too long for this to arrive.
 
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Joe Fatula
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Steve, I just checked on your order. Looks like it was in today's shipping, so it should show up early next week.
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Steve Carey
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Excellent, many thanks for checking Joe - I'm looking forward to getting it on the table.
 
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Steve Carey
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Still nothing... USPS? FedEx? Covered wagon?
 
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Joe Fatula
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Lumenaris generally sends everything by USPS, which usually takes a week or less to arrive, depending on where you're located. If it doesn't show up this week, something went wrong in shipping. You can email the company at sales@lumenaris.com, or just send me a private message on here and I'll pass the word along.
 
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