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Cthulhu Wars» Forums » General

Subject: Any customers support ?!!! rss

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Artem Holubiev
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I don't want to sound negative - but that's the way I feel!

I know - we can't demand 24/7 kind of support to answer to all our often stupid questions but really how long can it take to answer to an email? My Issue has been opened since September, and it is still not resolved... Even more - my emails have no responce for two weeks. All this possibly have something to do with Essen fair? Ok well, excuse me - why not leave anybody to cover the backs?

To summarize all this mumbling... I'm disappointed with all the situation and stressed for a long time. I'm not interested in the subject anymore and I'm totally dependant on somebody's good will now. Seems like I've lost a pile of bucks, that's the way it is. Cheers!
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Arthur Petersen
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I've told the person who needs to be notified about this issue.
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Artem Holubiev
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Thank you very much, Arthur. Hope it would help...
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Sandy Petersen
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Just so everyone knows. I messaged Mr. Holubiev personally, gave him the e-mail of the person who handles customer problems (Link), and I hope that will solve the issue.

Normally we are prompt about handling customer issues, as I believe most of our backers will testify. I'm not sure what happened in this case (though I am perfectly willing to accept that it is our fault).

Sandy P.
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Artem Holubiev
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I would like to apologize for all the mess I've initiated I've been contacted already and it seems that everything is gonna be just fine! Thank you very much and once again - please forgive me my negative post...
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