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Subject: Contacting Customer Service rss

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Andrew B
Sweden
Stockholm
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I have some issues with my components and was trying to get some replacements.

I have ordered it off amazon.co.uk. I have submitted two reports on the Customer Service page on asmodee.com and I have e-mailed them at contact_us@asmodee.com and was told to use the Customer Service page. I have not received any response yet.

What is the best way to contact them?
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Anthony M
France
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You should try ReposProd directly (http://rprod.com/), they answer quickly
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Wesley Jones
United States
Utah
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fred@rprod.com
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Stefan Brunell
Canada
Bromont
Quebec
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It depends of your address, contact_us-at-asmodee is for North-America. If you contact Repos Prod directly they will transfer to the right place. Same thing if you contact them from USA, they will transfer the request directly to contact_us-at-asmodee.
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Guy Steuperaert
Belgium
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Thanks for info. I just got this to and have some issues to.
My dice are very sticky, to just stick to my fingers. So bad that the paint on one stuck to my finger the first time i picked it up. Not sure what thats about.

Will see how this can be solved.
 
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Guy Steuperaert
Belgium
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Exactly three min after sending a mail to repos production i got a mail back.

Simple and great.

I will send you new dice :-)

Talk about fast and helpfull.


Big thumbs up.
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Silver Bowen
United States
Austin
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Woo! Gonna get some
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I've been trying to get replacement dice for about six months with no luck. I also got different sized cards in my White Moon expansion than the ones in the base game and have had no luck getting that sorted either.
 
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Andrew B
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silverbowen wrote:
I've been trying to get replacement dice for about six months with no luck. I also got different sized cards in my White Moon expansion than the ones in the base game and have had no luck getting that sorted either.


fred@rprod.com worked for me.
 
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Stefan Tymoshyshyn
England
Liskeard
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I had the sticky dice problem and emailed asmodee uk on sales@esdeviumgames.com and they sent me replacement dice straightaway. Also the dice were the slightly smaller original ones that had a more clearly defined red and yellow sides.
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Andrew B
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I have just received the missing components by mail from Repos. Everything went smoothly. I can now happily order the White Moon expansion. Congratulations to Repos Production again for the great customer service.
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Guy Steuperaert
Belgium
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Little update here to.

Recieved my new dice. They are not sticky and the red and yellow is even better to see imo.

As added bonus it contained a pack with Crazy shaman, b-rice lee, chuck no-rice, jean-claude von rice and steven qi-gal.

So for me, super great and fast customer service. Thanks alot.
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Matija Opašić
Croatia
Zagreb
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I've also received my new dice which aren't sticky and colors are better. I can't wait to try promo cards. Customer service is amazing!
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Stephane Guibord
Canada
Vaudreuil-dorion
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Baelrath wrote:
Little update here to.

Recieved my new dice. They are not sticky and the red and yellow is even better to see imo.

As added bonus it contained a pack with Crazy shaman, b-rice lee, chuck no-rice, jean-claude von rice and steven qi-gal.

So for me, super great and fast customer service. Thanks alot.


Ah same here. The new dice are amazing and especially clean :-)

LOVE the fact Fred included the promo cards. I feel like my I ghost stories game is now complete. This was a great surprised. I thought I would never find those promo.
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