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Subject: Missing pieces rss

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dyvim tanelorn
Italy
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Yesterday my new Roads & Boats + &Cetera arrived. Today I counted the pieces and unfortunately I have only 17 brown cylinders (so I miss one brown cylinder mine) and I also miss 1 black airplane and all 5 the grey rowboats (the ones egg shaped) frpm the expansion.
Other people experienced this?
I wrote to "info at splotter.nl" to ask for replacements, do you know if it is the right address to contact?
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dyvim tanelorn
Italy
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Ten minutes after I sent an email Joris replied me that they will send me the missing pieces.
Really fast, perfect customer service (and the address was the right one :) ) :) !
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Gunther Schmidl
Austria
Linz
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Yeah, I had wooden walls that were stuck together and got a reply within ten minutes of my e-mail, too.
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dyvim tanelorn
Italy
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I received the substitute pieces today, great customer service!
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Lukasz Sitko
Poland
Mysłowice
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I've bought fourth edition last week and one of wooden walls was glued with another, second - I had no transporters bag!! I've already sent mails to seller and to splotter and nothing, nobody has answered
 
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Lukasz Sitko
Poland
Mysłowice
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ok, correction - I have contact with splotter now.
 
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