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Subject: Status of Refund Requests? rss

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Kevin S-D
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We have passed the two-week mark estimated for moving forward with refund requests that were granted earlier this month.

I understand that an estimate is not a guarantee, but I do think that asking for an update in this matter is reasonable.

I am posting to this forum as my direct communications to UnBound Games in this matter have garnered no informative response beyond the initial notification that my request had been accepted.


Below are links to a couple postings by Christopher that inform my understanding of the two-week estimate for fulfilling refund requests.

- The initial post on BoardGameGeek that gives a rough deadline for refund requests. This post put the deadline for refund requests to be December 7: 

http://boardgamegeek.com/thread/1082300/ks-refund-requests-d...

- Christopher's post mentioning the estimated refund timeline (I do need to share that none of the information Christopher gives in the post was communicated to me when my refund request was accepted):
http://www.becomemagi.com/topic/not-giving-refunds-i-see-nic...
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Kevin S-D
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An update for any current or future perusers of this thread: I received a response from Unbound Games dated December 28 (10:43pm) stating that my refund “should be processed next week.”
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Kevin S-D
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January 15, 2014

No refund has been issued yet, and no further word on the status of a refund.

I sent a message directly to UnBound Games on January 7, asking for an update on the status of my refund. No response from UnBound Games.
 
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David Stahler Jr.
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I followed up on my refund request from a month ago last week and received a reply from Brian G. apologizing for the delay and indicating it would be forthcoming shortly. I received a second email yesterday saying refunds were supposed to go out tomorrow (meaning today).
 
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Kevin S-D
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Received my full refund today. Hope you did, too, David.
 
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David Stahler Jr.
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Yup. Came through about 9:40. Thanks!
 
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Tom Lynch
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Got mine as well.
 
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