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Subject: what to do when a trade package goes missing? rss

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Mr Dove
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I did a trade with a BGG member recently. I recieved the package he sent. I sent my package via USPS with tracking. The tracking says it arrived on 12/24 but he never got it.

How should I proceed? How should the other guy proceed? The package was insured for $50 but I don't know how hard it is to do a claim with the post office. If the post office refuses the claim based on the fact that the tracking shows as "delivered" then who is responsible?

I don't have any reason to mistrust the other BGG member but it seems like it would be an easy scam if one were so inclined.
 
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Pete Goch
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I believe the USPS requires that all insured packages must be signed for by the recipient to be delivered. So, unless the USPS screwed up and didn't collect a signature it's hard to tell what may have happened.
 
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Steven James
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TheOneTrueZeke wrote:
I believe the USPS requires that all insured packages must be signed for by the recipient to be delivered. So, unless the USPS screwed up and didn't collect a signature it's hard to tell what may have happened.


Priority comes with insurance and doesn't require signatures, at least not that I have ever dealt with.

And as far as going through a claim, I remember it being an easy process, just takes a little time.
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Jeff Michaud
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Mr_Dove wrote:
I don't have any reason to mistrust the other BGG member but it seems like it would be an easy scam if one were so inclined.

hopefully you checked their trading feedback... I also like to check their bgg marketplace feedback if any, and if there isn't much info in those places I check their "contributions", see if they've got geek buddies, given/received thumbs etc... bonus if they've got at least one supporter badge.

i'd also look carefully at the tracking info, these days it gives a detailed timestamp of when it was "delivered"... small enough town you may even be able to contact the destination post office and have them ask the carrier that delivered the package if they remember where they left it, etc, assuming this was very recent. hopefully the package didn't end up in a snow bank not to be found until spring....
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Bryan Thunkd
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TheOneTrueZeke wrote:
I believe the USPS requires that all insured packages must be signed for by the recipient to be delivered.

I don't think that is at all true.
 
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Ed Sherman
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Thunkd wrote:
TheOneTrueZeke wrote:
I believe the USPS requires that all insured packages must be signed for by the recipient to be delivered.

I don't think that is at all true.


I don't think so either. I get Priority Mail packages all the time and they never ask for a signature, the mailman just leaves it on the front step or puts it in the box.
 
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Pete Goch
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SmellyTie wrote:
TheOneTrueZeke wrote:
I believe the USPS requires that all insured packages must be signed for by the recipient to be delivered. So, unless the USPS screwed up and didn't collect a signature it's hard to tell what may have happened.


Priority comes with insurance and doesn't require signatures, at least not that I have ever dealt with.

And as far as going through a claim, I remember it being an easy process, just takes a little time.



Yep, looks like it's an extra step to request a return receipt. Strange to allow insurance with no way to verify if the recipient ever actually received the package...
 
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We've been having a terrible time with the Post Office not actually delivering our packages, and Sam recently researched this. The receiver can go to their post office and file a claim; they have to sign an affidavit saying that they did not receive it. I think they'll need your sending address and the tracking number.
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Well, you get insurance and tracking for a reason, and this is the reason. Give him the insurance # and let him deal with the USPS.
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Eric Brosius
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indigopotter wrote:
We've been having a terrible time with the Post Office not actually delivering our packages

We had a letter carrier for a number of years (named "Gil") who didn't deliver all our mail. We didn't find a way to successfully address this, so we got a P.O. Box. Now we have a different letter carrier. My wife mentioned to her that we got a P.O. Box because the former letter carrier didn't deliver our mail, and she immediately said, "oh, you had Gil." So it appears to be an issue that occasionally crops up.

You might want to consider the P.O. Box solution.
 
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The Middletown, NY post office is terrible all around, and it would be worse to have to stand in the long lines and deal with the people there to pick up packages delivered to a PO Box. We drive ~6 miles to another town to mail packages most of the time, and in a few years if we look for a house, will try to get one in a different zip code.
 
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Eric Brosius wrote:
indigopotter wrote:
We've been having a terrible time with the Post Office not actually delivering our packages

We had a letter carrier for a number of years (named "Gil") who didn't deliver all our mail. We didn't find a way to successfully address this, so we got a P.O. Box. Now we have a different letter carrier. My wife mentioned to her that we got a P.O. Box because the former letter carrier didn't deliver our mail, and she immediately said, "oh, you had Gil." So it appears to be an issue that occasionally crops up.

You might want to consider the P.O. Box solution.


We've had exactly the same problem here.

First our carrier would just leave stacks of boxes outside our door without even bothering to ring our bell. Mind you that's something I never minded in the suburbs, but now we're in the middle of NYC, on a commercial street where literally hundreds pass an hour, and he was even leaving them on the sidewalk in the pouring rain with no protection from the elements.

After repeated complaints that finally stopped… along with all package deliveries altogether. zombie

The vindictive @#$%ers response was to stop even taking our packages out for delivery and just leaving them at the post office until they would eventually be returned to sender. (under the presumption of failed attempts that were never even being made)

If it wasn't for Amazon we would have never even known what was happening. Their system is now so automated that we received an email telling us that "your carrier attempted delivery earlier today, but since no one answered a notice has been left which you can use to claim your package at your local post office". Except that Saturday we were sitting in our apartment all day. No doorbell rang. No notice left. angry

Now we have to route ALL our USPS and SmartPost deliveries to my wife's office. Thanks USPS!
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Eric Brosius
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You know, you can get a P.O. Box in a different town than where you live.
 
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Eric Brosius
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NuMystic wrote:
The vindictive @#$%ers response was to stop even taking our packages out for delivery and just leaving them at the post office until they would eventually be returned to sender.

You can tell that the Post Office's response to the internet competition that is slowly killing them is to raise their service level and fight for business. shake
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Re: PO Box in another town - That might be something to think about.
 
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Mr Dove
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thanks for the comments. The other BGG member went to his post office and they found it sitting in a back room apparently.
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