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Subject: Interesting article on the airlines and boardgames rss

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Alan Kaiser
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And no, it's not about airline games. The article is from the AP and is an interview with long time BGG user

Ben Baldanza
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who is the CEO of Spirit Airlines.

http://bigstory.ap.org/article/ruthless-strategist-changing-...
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いい竹やぶだ!

South Euclid
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See also here:

Spirit Airlines CEO is a gamer!
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Michael Dart
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Because if your CEO wants to play Power Grid, you learn how to play Power Grid.
Ben Baldanza
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Mindy Basi
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Why weren't they playing Airlines Europe?
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Alan Kaiser
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Kwill2 wrote:
Why weren't they playing Airlines Europe?


Because Spirit doesn't fly to cities in Europe.

And besides, they play those airline games all day long. They need something different to play in the evening.
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RJD
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Hmmm, I don't think I'm one of his target customers. laugh Beyond that, it's always awesome to see an article showing boardgames in a positive light, and that the people playing them are normal, well adjusted people. Even better, the article didn't praise one particular genre of boardgames over another other than mentioning that they're not kids' games. Cool.
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Len K
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You were expecting something witty?
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It's too bad his airline in general is miserable to fly. I never have and never will. I have numerous friends with horror stories.

I love some of the quotes from the article:

Passengers don't necessarily trust Spirit either. They are attracted by low fares but then compelled to play a game of dodging fees.

He knows — and doesn't care — that most Americans oppose [cell phone] calls. "People are only annoyed for a while," Baldanza counters. "They were annoyed that (Spirit's) seats didn't recline."

Yeah, that's a great business model. Don't care that your customers are annoyed.
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Bill Eldard
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Ben has been a known quantity in the gaming community for many years. I imagine his duties as CEO at Spirit preclude him from being more visible these days.

He's a good guy.
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Alan Kaiser
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k1nu wrote:

Yeah, that's a great business model. Don't care that your customers are annoyed.


Customers are annoyed but are they annoyed enough to stop flying? No. The goal of a business is not to make customers happy. The goal is to offer a product or service at a price that customers will pay. Sometimes good customer service is a part of that equation. Sometimes it's not. It's not like Spirit is the only business that doesn't care about their customers. Granted, I hate airlines with all of their add-on fees. Absolutely hate it. But I understand why a company like Spirit does well.
 
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