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Sentinels of the Multiverse» Forums » General

Subject: Sidekick Problems rss

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Matthew McFarland
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Pepperell
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Does anyone else have trouble with downloading the High res art for the Sentinel Sidekick app? I've purchased it, but it refuses to actually download. Instead, it sits at 0% forever. I've tried uninstalling, rebuying, restoring purchases a million times and nothing works; any tips?
 
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Wei Jen Seah
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Am having the same problem, the Target Card Artwork Pack works, and the new Vengeance and Nemesis Artwork pack works, but just not the High Resolution Pack
 
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John Arnold
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Hi, I'm the developer of Sentinels Sidekick. Try restarting your device and see if that helps. The download happens via system libraries out of our control, and we've seen a restart help things. If you still have trouble, please contact us here: http://handelabra.com/contact/
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Matthew McFarland
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Thanks, I'll mess with it some more when I get home. Maybe try uninstalling then restarting then reinstalling, or something.
 
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John Arnold
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Another thing that occurred to me - are you on Wifi? The high res artwork download is quite large (about 120 MB) so iOS may not let it download over 3G/LTE.
 
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Matthew McFarland
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I have a wifi only iPad, but restarting, resetting, redownloading, nothing will force it to download.
 
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John Arnold
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Ok. Can you send a message via the contact form so we can track the issue and help you out more easily? We'll see what we can find out.
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Matthew McFarland
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No prob, thanks!
 
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