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Expedition: Northwest Passage» Forums » General

Subject: Thank you to Matagot Games rss

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Ralf Schemmann
Germany
Siegen
NRW
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Just a quick thank you to Matagot Games for fast and very friendly support. My game was missing just one little piece (the black prestige point marker).

The German distributor directed me to Matagot themselves. A query to their support was answered immediately and I received the marker a few days later in the mail. Many thanks (specifically to Yann)!
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David Reed
Canada
Ancaster
Ontario
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I can only agree.

I had a similar experience and customer support was very friendly and quick.

Not to mention they make great games!

Thumbs up!

D.
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Silver Bowen
United States
Austin
Texas
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I've had minor problems w/ several Matagot games (in my case the distribution was handled by Asmodee). They've always taken care of the problem w/ courtesy and alacrity. A-1 customer service all the way!
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Jagz
United States
Rochester
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Same here - had a couple broken pieces that were promptly replaced after contact. I'm a happy customer and will sing their praises to who will listen.
 
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Soren Hedberg
Canada
Terrace
British Columbia
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I also had a broken piece in my game. I contacted Matagot and they sent me a new piece in the mail. The bad news is that when I received the envelope, it had been torn in half and there was no piece in it. It was nice of Canada Post to put the torn, empty envelope in a plastic bag and still deliver it to me, though. :/
 
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Konstantin Shug
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I had one exra white crewman, which is very good. Or is it supposed to be in every set?
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Also thanks for bringing out these wonderful, well-designed and graphical pleasing games!

/T
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