Sorry but I don't remember the details anymore. I don't remember if they ever replied to my email. I am pretty sure it took a couple of weeks anyway to get the parts, maybe three. I would give it a month and email them again. I don't think you have anything to worry about, it just takes a long time from overseas.
how much did it take for you to get an answer, and the replacement parts?
It's been 3 weeks since I e-mailed them /with the same issue) and haven't got a word...