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Subject: Excellent customer service from Wizards of the Coast rss

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Chris Wheatley
United Kingdom
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A week ago my wife got me the wonderful present of Scoundrels of Skullport expansion. On our first game, upon turning over one of the quest cards we found it was badly misprinted to the point it could barely be read.

I emailed Wizards of the Coast on Friday 28th February and received a reply on Monday 3rd March stating they would send me a replacement. They expected it would take 15 to 20 business days.

This morning an air-mail package arrived (costing them $1.93 in postage!) containing an apology note and a replacement quest card in an Ultra-Pro deck protector with cardboard each side to keep it flat.

10 out of 10 for the way Wizards handled this matter!
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United States
Ashburn
Virginia
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My experience with WotC customer service has been superb as well. Top notch!
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Max Way
Canada
Halifax
Nova Scotia
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Chalk up another satisfied customer: replacement Betrayal tiles sent promptly, and internationally!
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mateenyweeny
Canada
Toronto
Ontario
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Definitely a class act.
 
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Marshall LaFleur
United States
Burlington
Washington
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WOTC has always treated me like crap. They are the worst game company I have ever dealt with. I refer to them as Wankers of the coast. I refuse to promote their products or purchase them for myself. I'm confused how others could speak so highly of them. I've been constantly fighting with Wankers of the coast for over 3 years now. Every time I've dealt with them they have found new ways to screw me over.
 
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