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Subject: Thank you WOTC! rss

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Gerry Daigle
United States
Avondale
Arizona
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So I got lucky and found a copy of Betrayal before this most recent restock, and what would you know the tiles were warped. The biggest issue I had with it was how they couldnt fit properly in the box. So I came on here and found someone talking about replacement tiles. Looked it up on Wizards of the Coast site and without any questions they replied that I should be expecting new tiles within 7-10 days! I understand that this error was theirs in production, but to have a company that doesn't hassle you over something like this is a great thing for the hobby. Thanks WotC!
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Boaty McBoatface
England
County of Essex
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There are one or two, but not many.
 
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Randolph Bookman
United States
Los Angeles
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LOL I was literally going to write up a very similar story. Mine actually just arrived.

WoTC, thank you. What exceptional customer service. I was really only asking for one tile but they sent me the whole set.

I know we complain about companies when things go wrong, but more often than not, board game companies really do a great job at customer service. I wish other industries would follow their example.

 
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Robert Sell
United States
Stevens Point
Wisconsin
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slatersteven wrote:
There are one or two, but not many.
Actually in board gaming I have witnessed the more frequently than anywhere else. I would guess that a lot of niche markets act like this but I don't recall a bad experience with game companies in general.
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anthony C
United States
lynbrook
New York
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My whole set was warped, including the player boards. Did you have to mail them the bad ones before they sent replacements?
 
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anthony C
United States
lynbrook
New York
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I sent in a photo of the warped boards through their online form and got a response in an hour. New boards on the way 7-10 days. Thumbs up to WoTC
 
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mateenyweeny
Canada
Toronto
Ontario
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They helped me with this problem as well. Big ups.
 
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