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Queen Games» Forums » General

Subject: Missing Escape Punchboards rss

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Steve B
Ireland
Derry
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Bought Escape, was missing 2 punchboards. Still no response from the "contact person" here on BGG or from their website contact form. In my company (E-Commerce), a 1 hour response time is expected. 24 hours is the maximum. More than that, and people have to be replaced.

How long do these guys generally take to reply?

This was my first game that has had any parts missing. Also my first Queen game. Looking at the history in this forum, it seems to be a very common problem.

I will be ensuring to never purchase from Queen again.
 
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Magic Pink
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Normally they don't. Queen is one of the worst board game companies in the business.
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Steve B
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Damn Guess the FLGS will have to take the hit, I'll tell them to invoice Queen for it.
 
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