Recommend
3 
 Thumb up
 Hide
35 Posts
1 , 2  Next »   | 

Hapsburg Eclipse» Forums » General

Subject: Amazon won't ship this game to Australia, what's with that? rss

Your Tags: Add tags
Popular Tags: [View All]
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
When I go to Amazon to buy this game, it says it can't be sent to Australia. I have this problem with the most random things... does anyone know why this might be the case? All I wanna do is give money get game, it shouldn't be difficult.
3 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Victory Point Games
United States
California
flag msg tools
publisher
Avatar
mbmbmbmbmb
I find that very strange... let me contact Amazon and see what can be done about this.

Thanks,

Noelle
5 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
Thank you Noelle!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Fraser
Australia
Melbourne
flag msg tools
admin
designer
Back in the days when there were less maps we played every map back to back
badge
Ooh a little higher, now a bit to the left, a little more, a little more, just a bit more. Oooh yes, that's the spot!
Avatar
mbmbmbmbmb
Friendless wrote:
I have this problem with the most random things...
"Random things" equals pretty much anything I wanted to buy off Amazon the last time I tried shake
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Victory Point Games
United States
California
flag msg tools
publisher
Avatar
mbmbmbmbmb
Unfortunately, Amazon Support tells me that they don't know what is causing this issue. We have everything set up properly on our end, so now it's on Amazon. They said that they will inform me when Hapsburg becomes eligible for international customers to purchase. I will touch base with them again next week to see if there's anything we can do to speed up the eligibility process. I'm really sorry about this!

Out of curiosity, are you unable to purchase any of our products through Amazon?

Thanks,

Noelle
3 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
THEY DON'T KNOW? Polite words fail me! Well at least now VPG knows what standard of service they're getting! Thank you Noelle.

I'm trying your different products:

Ottoman Sunset, no
Zulus on the Ramparts, yes (allegedly)
Darkest Night, no
Sign of the Pagan, no
Dawn of the Zeds, no
Cruel Necessity, no
Infection: Humanity's Last Gasp, no
Zulus on the Ramparts, just making sure, yes


It seems I am only allowed to buy games I already own :-). All of the ones I can't buy, it says so immediately after I choose the address to ship to.
4 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Alan Emrich
United States
Irvine
California
flag msg tools
designer
publisher
Avatar
mbmbmbmbmb
John, that's about the weirdest thing ever...

It's like one of those bad conspiracy movies!

I'm completely flummoxed that something like this even COULD happen! Well, if there's a way we can get to the bottom of it, Noelle will find it.

AMAZON is one of the best venues we have for selling our games and constantly have to send them large shipments every week or two. I just can't understand how they could yank a customer around like this...

Alan Emrich
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Fraser
Australia
Melbourne
flag msg tools
admin
designer
Back in the days when there were less maps we played every map back to back
badge
Ooh a little higher, now a bit to the left, a little more, a little more, just a bit more. Oooh yes, that's the spot!
Avatar
mbmbmbmbmb
Friendless wrote:

...
It seems I am only allowed to buy games I already own :-). All of the ones I can't buy, it says so immediately after I choose the address to ship to.


Ah ha! Amazon have looked at your collection and have decided that you own too many games!

Actually I have got nuthin, just thought that should be said.
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
Alan, as Fraser says, we're used to being yanked around by Amazon. However in this case I really want your game! Thank you for your investigation.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Alan Emrich
United States
Irvine
California
flag msg tools
designer
publisher
Avatar
mbmbmbmbmb
Well, worst case, you can always order them direct from us, but AMAZON really SHOULD be helping you out!

Alan Emrich
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Mayor Jim
United States
Fort Wright
Kentucky
flag msg tools
badge
Vote Often!
Avatar
mbmbmbmbmb
Is that Amazon glitch true if you are ordering from some other game companies? ...just curious.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Victory Point Games
United States
California
flag msg tools
publisher
Avatar
mbmbmbmbmb
I'm shocked that only one of our games is available (Zulus, in this case), and yet I have no idea what process it went through to become available to you.

I've contacted Amazon again today to see what their procedure is for these things, and hopefully we will be able to speed up the process to get all of our other products available internationally. We will see what they have to say.

Thanks for your patience,

Noelle

Friendless wrote:
THEY DON'T KNOW? Polite words fail me! Well at least now VPG knows what standard of service they're getting! Thank you Noelle.

I'm trying your different products:

Ottoman Sunset, no
Zulus on the Ramparts, yes (allegedly)
Darkest Night, no
Sign of the Pagan, no
Dawn of the Zeds, no
Cruel Necessity, no
Infection: Humanity's Last Gasp, no
Zulus on the Ramparts, just making sure, yes
3 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
Fraser, do you see the same thing? Any other foreigners in this thread who can try as well?

I'm experimenting with some other items on Amazon:

* Nacho Libre luchador mask - cannot ship
* Moleskine journal - OK
* Reef sandals - OK
* Puerto Rico by Rio Grande - OK
* 7 Wonders by Asmodee - OK
* Ticket to Ride by Days Of Wonder - cannot ship
* Settlers of Catan by Mayfair - cannot ship

This is making no sense.
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Fraser
Australia
Melbourne
flag msg tools
admin
designer
Back in the days when there were less maps we played every map back to back
badge
Ooh a little higher, now a bit to the left, a little more, a little more, just a bit more. Oooh yes, that's the spot!
Avatar
mbmbmbmbmb
I only try Amazon once a year or two, and the last time I did, I ended up with the fallback of a US shipping address to actually get anything I wanted shake
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Morten Monrad Pedersen
Denmark
flag msg tools
designer
badge
Avatar
mbmbmbmbmb
Friendless wrote:
THEY DON'T KNOW? Polite words fail me! Well at least now VPG knows what standard of service they're getting! Thank you Noelle.

I'm trying your different products:

Ottoman Sunset, no
Zulus on the Ramparts, yes (allegedly)
Darkest Night, no
Sign of the Pagan, no
Dawn of the Zeds, no
Cruel Necessity, no
Infection: Humanity's Last Gasp, no
Zulus on the Ramparts, just making sure, yes


It seems I am only allowed to buy games I already own :-). All of the ones I can't buy, it says so immediately after I choose the address to ship to.


I just tried out the same seven games and got the same result for shipping to Denmark.
3 
 Thumb up
1.00
 tip
 Hide
  • [+] Dice rolls
Peter Asimakis
Australia
Sydney
NSW
flag msg tools
mbmbmbmbmb
Hi John,

Just bought my copy from Milsims.
Have a look and see if it's still available or on backorder.
If the latter, shoot Colin an email, tell him you're after a copy and he'll probably get it in with his next shipment.
I did that with Zulus and hope to receive it by end April mid May.
Should save a ----load on shipping too.
Sideline Amazon completely.
Hope that helps.

PLB.

Edit.
Just checked Milsims site.
There are available copies for sale.
1 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
BTW the deal with Amazon is that each individual item must be approved for sale overseas, and they have an enormous backlog of items to go through. I suspect what I'll do is ask around in Brisbane whether anyone wants any VPG games and then do a big order direct from VPG.

I don't bother with Milsims any more, I got really sick of back orders.
2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
David Hebart-Coleman
Ivory Coast
Wien / Abidjan
flag msg tools
badge
Avatar
mbmbmbmbmb
I have had similiar issues when trying to use Amazon.de to ship stuff to NewZealand (or even to Austria on Germany's border) . If the good is being directly offered by Amazon - then it can be sent. However, if amazon is fulfilling on behalf of a third party e.g victory point games - then often it wont be sent.

I'm guessing that the games that they would send were being offered by amazon direct (e.g big sellers)
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Mayor Jim
United States
Fort Wright
Kentucky
flag msg tools
badge
Vote Often!
Avatar
mbmbmbmbmb
Can't you use FedEx or UPS instead of Amazon?
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Fraser
Australia
Melbourne
flag msg tools
admin
designer
Back in the days when there were less maps we played every map back to back
badge
Ooh a little higher, now a bit to the left, a little more, a little more, just a bit more. Oooh yes, that's the spot!
Avatar
mbmbmbmbmb
MayorJim wrote:
Can't you use FedEx or UPS instead of Amazon?
The problem is that they won't sell it to us. You don't getting a choice about shipping options when they reject your purchase!
2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Mayor Jim
United States
Fort Wright
Kentucky
flag msg tools
badge
Vote Often!
Avatar
mbmbmbmbmb
Karlsen wrote:
MayorJim wrote:
Can't you use FedEx or UPS instead of Amazon?
The problem is that they won't sell it to us. You don't getting a choice about shipping options when they reject your purchase!
hmmm...I guess I'm missing something. Each time I've purchased something from VPG they charge my credit card and then ship it...don't believe I purchase through Amazon.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
John Farrell
Australia
Rozelle
New South Wales
flag msg tools
Averagely Inadequate
badge
Buster Keaton from 'Go West'
Avatar
mbmbmbmbmb
Yep, I guess the deal would be that VPG knows it's OK to ship it to Australia, but Amazon has millions of products to check.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Mayor Jim
United States
Fort Wright
Kentucky
flag msg tools
badge
Vote Often!
Avatar
mbmbmbmbmb
So, why is this a problem for shipments to Australia but not to European countries? I don't think I've ever heard of a problem shipping to Europe...except of course for customs and vat whistle
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Morten Monrad Pedersen
Denmark
flag msg tools
designer
badge
Avatar
mbmbmbmbmb
MayorJim wrote:
So, why is this a problem for shipments to Australia but not to European countries? I don't think I've ever heard of a problem shipping to Europe...except of course for customs and vat whistle


AS mentioned above I experienced the same issue for the same games with shipping to Denmark, which is in Europe .
2 
 Thumb up
0.01
 tip
 Hide
  • [+] Dice rolls
Keith Mollison
Australia
flag msg tools
Avatar
mbmbmbmbmb
John

I've ordered 5 or 6 games direct from VPG over the last year. Postage has been reasonable, and the games have always come through very quickly (and well packaged).
2 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
1 , 2  Next »   | 
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.