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Subject: Eagle Games: Outstanding customer service rss

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Noel Llopis
Spain
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I ordered Railways of North America from an online retailer, and when it arrived, it was missing exactly half of the contents (ok, ok, the expected contents were the map, the cards, the rulebook, and some extra tiles, and it was missing the rulebook and the tiles, but still).

I emailed Eagle Games about it, the replied right away that they would take care of it, and 3 days later, they arrive at my doorstep in perfect condition.

I've had publishers replace missing parts before, but they were never this responsive or fast. Some of them were even ridiculously slow, if they ever even got around to sending you the replacements (ZMan).

Thumbs up for Eagle Games!
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Lauren Mantlo
United States
Grand Rapids
Michigan
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I had a similar experience. I ordered Rococo via Amazon earlier this month. When it arrived and I opened it up, it was missing a lace counter and all the tiles were misprinted. I e-mailed Eagle Games and they sent a replacement in 3 days! meeple
 
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