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Heroes of Normandie» Forums » General

Subject: Still waiting for my game (Helsinki, Finland) rss

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Ukko Kaarto
Finland
Helsinki
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Has everyone in the EU received their game already? I'm getting nervous here as my understanding is that the packages were posted long time ago and still there's no sign of the delivery. Is there any way of finding out the tracking number for the package?

Thanks.
 
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James
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I believe many individuals are anticipating this game's arrival. shake
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Phil McDonald
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Nope, at least 3 of us in the UK that I know of
 
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sacha cauvin
France
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Me neither, And i am from Normandy...
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Christophe Laurent
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Helsinki
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I am also living in Helsinki and my copy was delivered 2 weeks ago by DPD.
 
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Ukko Kaarto
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crian wrote:
I am also living in Helsinki and my copy was delivered 2 weeks ago by DPD.


Well I'm still waiting. Although I'm sorry to hear that there are other that haven't received the game yet I'm also relieved that I'm not the only one waiting zombierobotsoblue

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Ukko Kaarto
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Still waiting...
 
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Phil McDonald
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Mordjinn wrote:
Still waiting...


You are not alone
 
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Ukko Kaarto
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Still waiting. This is getting ridiculous... shake
 
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Phil McDonald
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My replacement arrived today so hopefully yours will soon.
 
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Ukko Kaarto
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I got one game sent yesterday from north of Finland in one day (approx. 700km). I got two t-shirts from the States in five days. I hope the mule they sent my HoN with doesn't die of old age before getting here...
 
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Niclas Willberg
Finland
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You have tried contacting them (DPG), right?
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KOSZO A.
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Hi everybody,

I am Axel, DPG community manager.

Some of you haven't yet received their copy. We know it and try to solve one problem after another.

The first thing is to verify if you haven't received an email from DPG or DPD about shipping (see also in your spam folder). The second thing is to send an email to clem@devil-pig-game.com.

Sending an email is not equal to have an immediate response ! Let us the time to find why you haven't your box and to do all the others things we must do !

We do all we can ! So, register you on our website : www.devil-pig-game.com

Thank you about your patience.
 
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Ukko Kaarto
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FINALLY! IT IS HERE!!!

I got my game. I contacted Big-Stef of DPG and got excellent customers service. It seems there was a problem with my game. I was told in advance that my copy will be missing the core set dice and the More Zombies addon, since DPG didn't have them in the storage. Will send them later on in June according to Big-Stef.

This is all good and I got very quick and professional customers service. One problem though...

I went through all the stuff and realized that from my 4-player token addon I only got the bags. The core set tokens were there, but no extra tokens. Also the Kickstarter said that there will be a total of 30 wooden order tokens (15 per side) and my box only had 28 (14 per side). So I issued a new ticket, lets see how it goes...
 
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KOSZO A.
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The others wooden token will come with the German and US Army boxes !

Axel, Community Manager DPG
 
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Ukko Kaarto
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lastele wrote:
The others wooden token will come with the German and US Army boxes !

Axel, Community Manager DPG


Excellent. Thanks for the swift reply.
 
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