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Twilight Imperium (Third Edition)» Forums » General

Subject: Parts replacement for Twilight Imperium rss

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Jeremy Davis
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I just received my new copy on Friday May 9th and 3 of the green piece are seriously malformed, not enough plastic in the mold maybe; 1 Dreadnought and 2 PDS. I have gone to the fantasy flight website to the missing or damaged components page but it wont load. Any other ways to contact them to get the parts. Its not like im going to have a six player game going anytime soon but id like the color choice and the ability to play six players.


Edit: P.S. Im in love, with this game, it could be one of, if not the, single best game I have ever played.
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Chris Long
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I'd love to know this one too. I'm missing a Gray PDS.
 
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Derek Porter
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coppro wrote:


This is the way to go. FFG is wonderful when it cones to getting replacement parts.
 
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Starkiller
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I don't know of any other way to contact them, but I can second the comment that they are great about replacing missing/defective parts. try someone else's computer maybe?
 
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Scott Randolph
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FFG will replace your parts for free, no questions asked.
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Jeremy Davis
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templarjr wrote:
coppro wrote:


This is the way to go. FFG is wonderful when it cones to getting replacement parts.


That's just it I've tried the parts replacement of there website on 7 different computers/phones/tablets and it always says page not found. Soooooooo now what?
 
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Jeremy Davis
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radynski wrote:
I'd love to know this one too. I'm missing a Gray PDS.


Is the gray color from one of the expantions?
 
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Derek Porter
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Have you tried simply email them from their support page? I had to do that for Civ, I believe.
 
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Jeremy Davis
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templarjr wrote:
Have you tried simply email them from their support page? I had to do that for Civ, I believe.


I just found and sent an email to their general customer service
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Tom Reuhl
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L0sther0 wrote:


P.S. Im in love, with this game, it could be one of, if not the, single best game I have ever played.


Aaaaaaawwww yeah!
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Janis Goldmanis
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BEST CUSTOMER SUPPORT EVER!

Just had to shout it out there.
Over the years, there had gone missing several pieces for me from several colors.

All replaced. Shipped over the ocean.

Their customer support makes me feel a little bit better after spending so much money on their games.

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Jeremy Davis
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colmmccarthy wrote:
L0sther0 wrote:
templarjr wrote:
coppro wrote:


This is the way to go. FFG is wonderful when it cones to getting replacement parts.


That's just it I've tried the parts replacement of there website on 7 different computers/phones/tablets and it always says page not found. Soooooooo now what?


Link works fine fer me


I got a call and email from fantasy flight yesterday and they told me that they had server issues over the weekend and that the parts replacement request page was one of the down pages. Since then I Have placed a replacement order. Now its a waiting game.
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