Chris Currie
United States
Louisville
Kentucky
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We can't all be Zheleznogorsk.
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Yay! My Fresco: Big Box arrived! I open the shipping container and find a nice note from Queen written in English thanking me for my order. I look a the game box: there's just one little lonely German flag in the corner. I flip the box over. The back of the box is in German.

I'm an American living in Germany, so I opted to have my Kickstarter fulfilment shipped to my German address. Nowhere on the Kickstarter campaign page does it indicate that non-English versions would be shipped to European countries. In fact, the first FAQ states that this Kickstarter is for an English version of the game.
Kickstarter Page wrote:
Q: What languages will be available?

A: Right now the game rules will be printed in English and included in the box. Rules in other languages will be available for down load as PDF files.

My question for the rest of the Germany-delivered backers: did you open yours? Does it have an English manual inside? The rest of the game is language independent, but I'd really rather not have to print off English manuals for a game that I expected to receive an English manual for.

I sent Queen a message through KS, and I'm waiting on a reply. I don't want to open the shrinkwrap if Queen is going to want to do an exchange, but I will if they'll just send me the English manual. The language on the box doesn't bother me; this is mostly for the sake of my friends who don't read German-language rules very well.

Thank you for your answers!
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Nico
Germany
Germany
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IIRC only a german rulebook. Have to check it later again.
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Chris Currie
United States
Louisville
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Thank, Nico. That makes sense and confirms my concern. Really, all I want to know is if I can count on Queen to ship me an English manual. That saves both of us shipping costs and makes me a happy camper. I'll be able to open my game up once I know that I won't be asked to ship it back.

Again, thank you for your quick reply!
 
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Marcel Pauly
Germany
Goettingen
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Only one 31 pages german manual, sorry!
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Nico
Germany
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This could have been solved with a question in the survey as they said in the comments one time. But they never replied to my messages. shake
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Robert Manore
United States
Colorado Springs
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This was the same thing that happened during their Lost Legends campaign. Queen Games assumed that games shipped to German addresses would be German-only. I had to request an English manual and 3 decks of English cards, which they sent quickly. However, I assumed that this type of issue would not occcur again. In this case, I was wrong.
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Karsten
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Zwaloo wrote:
Thank, Nico. That makes sense and confirms my concern. Really, all I want to know is if I can count on Queen to ship me an English manual.
In my experience, Queen Games will have no trouble to supply you with a manual in another language at no cost. You just may need a little patience waiting for it. You should write them an email about it and may write a reminder in case you don't hear anything for a week or two.
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Chris Currie
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I ended up getting a very quick response via the QG Facebook and an English manual is in the mail on the way to me. Had there not been a German holiday yesterday, they would've turned it around in less than 24 hours. Thanks everyone for your responses! I agree that it'd be nice to have a survey question to indicate the language version / whether you'll need an alternate manual, but it seems like their logistics pipeline is set up a certain way and they just respond to outlier cases.

Hey, Karsten, what do you want me to do with your Cyclades?
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Rob Arntz
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Amersfoort
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Mine arrived in the Netherlands today . The international version contains rules in English, French, German and Dutch (!).
 
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Chris Currie
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robbebob wrote:
Mine arrived in the Netherlands today . The international version contains rules in English, French, German and Dutch (!).


Which raises the question: why ship German-only version to German addresses and Internation to the rest of Europe? I'm assuming it's a logistics thing, again, or there may be some bizarre tax issue that has to do with products intended for within Germany versus the rest of the EU versus worldwide. :iiam:
 
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