Recommend
 
 Thumb up
 Hide
8 Posts

Star Realms» Forums » General

Subject: Anyone else missing card and damaged card? rss

Your Tags: Add tags
Popular Tags: [View All]
Jacob Chang
United States
Burbank
CALIFORNIA
flag msg tools
Hi,

My newly sealed pack contains a damaged card (Federation Shuttle) and missing card (Cutter). Has anyone else had problems like this, and has the publisher been responsive? I just emailed them, but concerned that it will be ignored...

 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Joe Crowder
msg tools
mbmbmbmb
I was missing a Scout from my set. E-mailed the company. They replied fast, but referred me to the retailer (Cool Stuff in this case). I'm still working through that hassle, since I had a friend add this onto his order.

I would much rather be playing the game, than trying to get a complete set of cards :-(

Joe
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Jason
Canada
Pickering
Ontario
flag msg tools
badge
Avatar
mbmbmbmbmb
I should check my deck to see if I'm missing any.. will report back tonight

Edit: no missing cards in my deck
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Matt Schoonmaker-Gates
United States
San Diego
California
flag msg tools
mbmbmbmbmb
I had 2 full decks.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Vito Gesualdi
msg tools
mbmb
Hi Jacob. The best thing to do is contact the retailer you purchased the deck from and try and get a replacement. If you ordered directly from us (on Amazon or Kickstarter) send an email to support@starrealms.com with your order information so we can assist!
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Don King
Canada
Saskatoon
Saskatchewan
flag msg tools
Avatar
mbmbmbmbmb
Just picked this game up.
Got a sealed deck, last copy at my flgs.
Did a count and missing cards.
Checked against a list, and missing

Federation Shuttle
Cutter

None in stock for xchange at store.

I will have to contact White Wizards

 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Don King
Canada
Saskatoon
Saskatchewan
flag msg tools
Avatar
mbmbmbmbmb
Got a very fast email reply from them about my missing cards.
They will be sending them to me in the not too distant future.

TTFN
Don King
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Dan Licata
United States
Bel Air
Maryland
flag msg tools
badge
Avatar
mbmbmbmbmb
I had a damaged card and a quick email response that someone would be looking into it. After that no response but the card showed up a few days later in the mail. Very happy with the service.
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.