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Star Wars: X-Wing Miniatures Game» Forums » General

Subject: Bent x wing from base game rss

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Mark Cleland
Canada
Carlisle
Ontario
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I just got the base game and I am very excited to play. The x wing model has a defect in the model. I contacted ffg via online form and they responded that they were replacing it for me. Top notch classy customer service.
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Jason Becker
United States
Atlanta
Georgia
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I find your lack of faith disturbing.
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Banana!!!
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Last year I lost a maneuver dial for an Interceptor. I simply asked if there was any way I could obtain a new one. Low and behold, a few weeks later, the entire sealed carboard set from a TIE Interceptor showed up in the mail with the stand and movement dial clamp thingy. They went way beyond anything I would have thought.
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Matt Asher
United States
SOUTH LAKE TAHOE
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WACKY WAVING INFLATABLE ARM FLAILING TUBE MAN!!!
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Yes, FFG customer service is fantastic.

I warped/damaged a few cards from Runebound 2nd edition: replaced
I was missing a couple of figures from Talisman 4th edition: replaced
I lost two Large Ship pegs for X-wing and wanted to buy more: 2 were sent to me
I broke a cylon ship from Battlestar: replaced

I'm pretty sure a few other instances over the past decade but I can't remember them all. I had lost the figures & cards for 3 characters from Runebound: Midnight, but it had long been out of print and they were unable to help me. Though I half-expected them to do another print run of that game just for me lol
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Chris Brown
United States
Fort Wayne
Indiana
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There is no reason to have two A's at the beginning of aardvark. I simply won't do it.
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The only time i've had a problem with them is with the Huge ships. One guy in our group had a damaged Tantive IV. They told him to return it to the store and they would go through the channels of replacing it. Estimated time: Whenever the reprint happens. LOL NO.

On the other hand, I had a broken Falcon and they sent me a new one.
 
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Ken
United States
West Palm Beach
Florida
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'When playing a game, the goal is to win, but it is the goal that is important, not the winning' - Dr. Reiner Knizia
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The world is what we make of it. So why not make it a better place?
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I always get paranoid contacting customer service because I'm worried I'm being petty. But that's me. However I have to say that FFG has top notch customer support. There are a few companies that we and we appreciate them.

Thank you guys FFG (and others) and thank you for not stressing those CDO (that ODC in it's correct alphabetical order) type people like me.
 
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