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Caverna: The Cave Farmers» Forums » General

Subject: Replacement rule book Mayfair Games or Lookout Games? rss

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Mark Raciborski
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My English rule book has an imperfection, a hard raised grayish glob of something that fused on page 14 2/3 down from the top, the glob indented other pages going thru the printing process, basically four pages 13/14, 15/16. Interestingly the glob removed, bleached the color from the paper around it.

Given the cost of this thing and the rule book is everything in a game the size of this I wanted to try and get a replacement.

Anyone know if Mayfair Games or Lookout is the correct contact point? I believe, could be wrong, Mayfair owns Lookout. Given Lookout is in Germany, Mayfair seems like the best idea, even if, Lookout is on the box. Mayfair has a reputation of email going to /dev/null from what I can tell.



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Michael Young
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Mayfair, try calling.
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Gillum the Stoor
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I wrote to CustServ@MayfairGames.com for a missing piece for mine, and it was replaced promptly.

You can download the English rules while you are waiting.
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Hanno Girke
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Schwabenheim an der Selz
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danamark wrote:

Anyone know if Mayfair Games or Lookout is the correct contact point? I believe, could be wrong, Mayfair owns Lookout. Given Lookout is in Germany, Mayfair seems like the best idea, even if, Lookout is on the box. Mayfair has a reputation of email going to /dev/null from what I can tell.


If you're in Europe, write to Lookout. Rest of the world, write to Mayfair.
 
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Mark Raciborski
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Mayfair replied back quickly, sending new rule book.
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Gillum the Stoor
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danamark wrote:
Mayfair has a reputation of email going to /dev/null from what I can tell.

Not anymore?
 
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Mark Raciborski
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gillum wrote:
danamark wrote:
Mayfair has a reputation of email going to /dev/null from what I can tell.

Not anymore?
:)


Well, they sent the requested rule book and included another copy of the appendix, as a perk, it would seem.
 
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Louisa Thinks
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I also had a good experience with Mayfair when I was missing a component. I'm glad it worked out for you.
 
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whereisyellow wrote:
I also had a good experience with Mayfair when I was missing a component. I'm glad it worked out for you.


This is good to hear. Just got Caverna and I'm missing some stone. :/

Got an auto-reply after emailing Mayfair.
 
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zenxacred wrote:
whereisyellow wrote:
I also had a good experience with Mayfair when I was missing a component. I'm glad it worked out for you.


This is good to hear. Just got Caverna and I'm missing some stone. :/

Got an auto-reply after emailing Mayfair.


2/27. Got my replacement stone today.
 
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