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Subject: Amazing service by LudiCreations rss

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Luis Olcese
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Short story: My sons discovered that game times are not waterproof. Three tiles of Gear & Piston are now useless, and I wrote a gm to LudiCreations asking for replacement parts. Exactly 13 minutes later I got the answer, asking for my address and saying that they will send the tiles for free.
Thanks !
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LudiCreations
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Seriously though, we'd like to return the compliment - in this (so small!) business, do not underestimate what a polite request can do. Basically, if everyone treats everyone else in the same way they'd like to be treated, it becomes better for everybody.

So, whatever retailer/publisher, ask nicely, and thou shall receive, and then some!
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Luis Olcese
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I got the package yesterday. Not only with the three tiles, but also with two tiles from expansion Gear & Piston: The Americans and, most important, candy!
Ludicreation, thanks a lot, superb customer service.
 
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LudiCreations
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lolcese wrote:
I got the package yesterday. Not only with the three tiles, but also with two tiles from expansion Gear & Piston: The Americans and, most important, candy!
Ludicreation, thanks a lot, superb customer service.


Wow, that took a looong while. Can you share what date the postmark has?
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Luis Olcese
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July 21. But it's Argentinian mail fault, it's one of the most inefficient mail services in the world...
 
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LudiCreations
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lolcese wrote:
July 21. But it's Argentinian mail fault, it's one of the most inefficient mail services in the world...


Ah, that makes sense. In any case, thanks for confirming!
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Any idea when we can buy Gear & Piston: The Americans? I'm hoping it's going to be available retail ....
 
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LudiCreations
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enoon wrote:
Any idea when we can buy Gear & Piston: The Americans? I'm hoping it's going to be available retail ....


We've been so involved in our latest campaigns to evaluate how many we have left - we rarely have more than 1 person working on all of what needs to be done. Probably after Spiel.
 
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I'll keep several of my eyes open - thanks
 
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LudiCreations
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enoon wrote:
I'll keep several of my eyes open - thanks


Perfect, thanks - and apologies for not being able to make them available sooner - things will be easier once we've sent all 2014 game files to the factory.

Btw, the newsletter might be your best chance to grab them: http://ludicreations.com/newsletter.
 
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