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Subject: My crazy ex-girlfriend...cable provider rss

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Brian Morris
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My wife and I last week switched over to Google Fiber from Comcast. We returned their equipment, the whole 9 yards including spending 5 minutes on the phone with a retention specialist who wouldn't understand that we were switching because we hate Comcast and have been waiting with baited breath for Google Fiber so we could switch.

Since then Comcast has been stalking us. We've gotten phone calls every other day and a visit to our front door from Comcast representatives. Then today...they charged us for another month of service. It's the whole crazy ex-girlfriend thing but with a cable provider.

Thus imagine my reaction to finding this online today. We are not alone! Comcast treats all it's customers this way. In fact this guy got a rep that was crazier than ours.

http://www.dailydot.com/technology/the-comcast-call-from-hel...
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Matt Brown
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I called my local dealer about getting a part replaced due to one of the GM recalls. They now keep sending me e-mails in regards to my request about getting a new car. shake
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What does that bitch fiber have that I don't!!!???







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Chris Robbins
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mrbeankc wrote:
... waiting with baited breath for Google Fiber ...


I thoroughly sympathize, but "baited" breath is not quite what you mean.

A pet peeve.
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Shelby Buttimer
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The first honest cable company (NSFW language):

https://www.youtube.com/watch?v=0ilMx7k7mso

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Michael Edwards
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bltzlfsk wrote:
mrbeankc wrote:
... waiting with baited breath for Google Fiber ...


I thoroughly sympathize, but "baited" breath is not quite what you mean.

A pet peeve.

Quote:

Sally, having swallowed cheese,
Directs down holes the scented breeze,
Enticing thus with baited breath
Nice mice to an untimely death.


I was not quite aware of the origins of bated breath before.
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John O'Haver
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I switched from TWC to ATT on just the rumor TWC might be bought out by Comcast.
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Wesley M
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matthean wrote:
I called my local dealer about getting a part replaced due to one of the GM recalls. They now keep sending me e-mails in regards to my request about getting a new car. shake


Hah atleast they replied my chevy dealership took 4 calls to get a reply about getting my ignition switch replaced.. Then told me it'd be two months to get the parts.. Then they kept sending me reminders in the mail that I hadn't gotten it fixed yet.
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Brian Morris
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So now I am trying to get them to refund the charge they just put on my card (the bank now knows to authorize no more charges from Comcast). I call them up and they swear I told them to restart my service. Yeah I have no cable box or modem to use their service but I asked for them to restart it. So they transfer me to someone to help get this straightened out and that person was a "retention specialist". After raising a bit of hell I finally got a supervisor who so far was the only rational person I have dealt with at Comcast who promised me the refund would be done in 48 hours. I have a feeling this is not over.
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Scott Lewis
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I love how Comcast issued a statement apologizing saying this was "inconsistent" with the way they are training people. Yet the fact there are so many similar stories paints a very different picture - either some rogue trainer is just being evil, or there is the underlying message in their training of "do anything you can to keep them on, no holds barred."
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Mystery McMysteryface
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sigmazero13 wrote:
I love how Comcast issued a statement apologizing saying this was "inconsistent" with the way they are training people. Yet the fact there are so many similar stories paints a very different picture - either some rogue trainer is just being evil, or there is the underlying message in their training of "do anything you can to keep them on, no holds barred."


The Comcast here uses lots of temp workers for their customer service so I can visualize these reps being super aggressive in trying to keep customers with the hope of getting a full-time, permanent job with the company.
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Chaddyboy
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When I canceled Comcast, I was sent a letter a month later to return their modem. The problem was they had never given me a modem; I had been using my own the entire time. So, I called them up to explain, and they said ok, no problem, thanks for letting them know.

This process repeated 3 times, where they kept contacting me to collect the modem, and I kept calling and being assured that the case was closed.

Then, some collections place started calling me about the modem on behalf of Comcast. After a month of dicking around, they said they would investigate the matter internally, and it was finally confirmed that I did not in fact have a Comcast modem.

I fully expect to get a call 5 years from now from Comcast looking for their modem.
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Chris Robbins
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Dang. This has reminded me of my first encounter. I got cable at my apartment in the late 70s when it was new. When I got married and moved to a rental house I thought I was doing them a favor to take the converter box with me for the new installation there. The guy said I had something illegal on the back but let it go. I got bills for months to pay for the "lost" converter without which I wouldn't be using their service I was paying for.
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Xander Fulton
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EgorjLileli wrote:
sigmazero13 wrote:
I love how Comcast issued a statement apologizing saying this was "inconsistent" with the way they are training people. Yet the fact there are so many similar stories paints a very different picture - either some rogue trainer is just being evil, or there is the underlying message in their training of "do anything you can to keep them on, no holds barred."


The Comcast here uses lots of temp workers for their customer service so I can visualize these reps being super aggressive in trying to keep customers with the hope of getting a full-time, permanent job with the company.


Same everywhere, as far as I know.

And I think Comcast *knows* that is the effect of their policy. The temp workers are CRAZY aggressive, because they have nothing to lose. Get fired? Whatever - they were going to be 'laid off' next month, ANYWAY, unless they hit ridiculous 'retention' targets. And if their antagonistic approach DOES work...heck, now they've got a regular job.
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Michael Edwards
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Continuing on the joy of Comcast:
http://boingboing.net/2014/07/30/being-a-comcast-employee-su...
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