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Fresco: Big Box» Forums » General

Subject: Yet another excellent Queen Games customer service experience. rss

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Jon Mills
United States
Riegelsville
Pennsylvania
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Here is my experience with Queen Games:

I was a backer for the Fresco Big Box. I have moved twice since backing the project and unfortunately did not get a chance to update my latest address with Queen Games. When the Big Box shipped, my package was sent to my old address. I emailed Queen Games and when customer service tracked the package, it showed as having been delivered. I then checked at my old address, but no one seems to know what became of my package..I let the matter go, and figured I had lost out and learned a valuable lesson about keeping Kickstarter updated, but then Queen Games followed up with me and ultimately offered to send me out another game! How's that for customer service!?!

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Paulo Renato
Portugal
Vila Nova Gaia
Porto
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I run through Rahdo's Runthroughs and make right what once went wrong (via annotations)
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Awesome
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Chris Poulsen
United States
Juneau
Alaska
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Which email did you use to contact them? I'm missing pieces from my game and haven't gotten a response with the email I am using.
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Jools Thomas
Japan
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I can't find any email at all. How did you guys contact them?
 
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Chris Poulsen
United States
Juneau
Alaska
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Jools wrote:
I can't find any email at all. How did you guys contact them?


I emailed Peter Hellmeister (p.hellmeister@queen-games.de) and he sent me the missing parts. It took him a couple of days to respond to my email but everything went very smoothly.
 
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Jools Thomas
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Thanks!
 
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