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Subject: What's CMON's replacement policy for damaged Zombicide tiles? rss

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Freelance Police
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So I picked up Sedition Wars and it had damaged tiles. CMON wanted $20 to replace them. Ridiculous.

What's CMON's replacement policy for damaged Zombicide tiles? I have a top-rated Zombicide review on Amazon, and will edit it if CMON charges for damaged product in a NEW game.

EDIT: CMON said there was a miscommunication, and will be sending the replacement tiles free. Whew!
 
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Scott Hill
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No idea.

In this country the contract is between buyer and seller, not buyer and manufacturer or publisher, so if something is wrong we just take or send it back and get a replacement or a refund.
 
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Joke Meister
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Sam and Max wrote:
So I picked up Sedition Wars and it had damaged tiles. CMON wanted $20 to replace them. Ridiculous.

What's CMON's replacement policy for damaged Zombicide tiles? I have a top-rated Zombicide review on Amazon, and will edit it if CMON charges for damaged product in a NEW game.


Judging from the Zombicide S2 KS mis-print of character cards, my guess is that their official policy is "nanana - can't hear you over the sound of our money".
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Peter Cooper
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Sam and Max wrote:
So I picked up Sedition Wars and it had damaged tiles. CMON wanted $20 to replace them. Ridiculous.

What's CMON's replacement policy for damaged Zombicide tiles? I have a top-rated Zombicide review on Amazon, and will edit it if CMON charges for damaged product in a NEW game.


Don't worry about their policy - return the damaged goods in full to whoever you bought them from for a full refund, buy another set. But as Scott said, it would work in our country, not sure about the States - but we're not as different as the differences in out language suggests!
 
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Julien Le Jeune
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Maybe they're low on stock?

When we received the KS, many people had tiles that were too dark and CMON sent replacements for free.

I hope you get it sorted out, it's a shame.
 
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Jake Rose
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I never got free replacements for my dark KS tiles. I wish I had gotten them.
 
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Adam Canning
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jakecarol wrote:
I never got free replacements for my dark KS tiles. I wish I had gotten them.


Neither did I, and mine managed to be multiple sizes and shapes as well as dark.
 
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Julien Le Jeune
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Really? It didn't happen to me so I can't say from experience, but I was pretty sure McVey said they would send replacements.

Nevemind my previous post then.
 
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Jake Rose
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We could buy replacements for the dark tiles. If your tiles were destroyed in shipping they may have sent free replacements, I'm not sure.
 
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