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Axis & Allies: Europe» Forums » General

Subject: Question about moving units/tracking rss

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Chadd Norris
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Florida
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Hello, I just purchased this game for $10 and this is my first A&A game. I was wondering, in a 2 player game, how would the player controlling all the allied countries keep track of which units he/she has already moved during non-combat movement if there are a large number of figures on the board?
 
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Jérôme
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Really, it's not a problem. There are several theatres, i.e. eastfront, africa, atlantic, etc and you'll simply remember the moves you made within every theater.
Besides that, the allied player has to finish turns for the three countries separately, so in fact for the German player it's a little bit harder to remember all moves he made.
Just try and play, enjoy!

...$10, what a bargain...
 
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Chadd Norris
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Thanks for the response. About the price, if anyone is looking for a cheap copy for extra pieces, ect., on toysrus.com they are only $10 and free shipping until Oct.21. Only Europe though. Pacific, D-Day and classic are all more than $40.cry Oh well, Europe will suffice for me! Until it comes in, I'll be looking over the manual and the balancing suggestions so I'll be ready to play it out of the box! I noticed some of the rules are very vague. Is there an errata or faqs?
Thanks,
Joe
 
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Jérôme
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thewidow13 wrote:
Only Europe though.


But not for Europeans. Anyway, I paid about 3.5 times as much as you did, but I don't regret it. Great game!
I don't know about faq and afaik there aren't errata in the rules (mine are Dutch though). What helps is to set up the game and play one or two rounds solitaire. Then you'll understand everything. It's not that hard, trust me.

Now go kill some soldiers!
 
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Chadd Norris
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Aaaah!!! cry Toysrus just sent me an email telling me they cancelled my order because it wasn't in stock!! But yesterday they sent me an email saying that the item was located in the warehourse and to be delivered, and now they say they didn't! How can this happen??!! This hits me in a low spot, thanks a lot toys-r-us for ruining my day.soblue They shouldn't tell me they have something in stock and are going to ship it when they don't really have it. I bet one of the workers there said "Hey, this is a pretty good deal!" and bought it for himself and cancelled my order.angry What other explaination is there? A sad day for a poor gamer with no good wargames to play.sobluesoblue
 
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Will (JR) Todd
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I've learned with them that until I get the email saying it's been shipped with a tracking number, I don't hold my breath.

Keep checking the site though.
 
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Chadd Norris
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I even sent them an email asking about the problem, through their "contact us" link on their website, and I got a reply today saying the message was not able to be delivered. Has anyone else had trouble like this with toysrus?
 
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Jérôme
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...ooohh, you don't HAVE the game yet. That explains a lot.
Good luck in purchasing a copy, it's definitely worth the effort!
Btw: A&Aacific is also great.
 
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Robert Hanawalt
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Chad, remember that you have at least a few rights as a consumer in this regard (they vary from state to state, so you should check on the laws in your state). In the first place, they should inform you right away that the item is out of stock and, if it is permanently out of stock, offer either an alternative or a refund. Otherwise, since we're essentially talking about mail order here, they are obligated to deliver it within 30 days (I believe; again, check up on this).
 
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Chadd Norris
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Fortunately, there's no problem with refunds or anything. It just bothers me that they tell me they have something in stock, then cancel my order, then they don't respond to my emails. Also, I noticed something wierd. Someone who lives much closer to a TrU warehouse order the game the same night, hours after I ordered (and I supposedly ordered the last one) and he actually has shipping confirmation for his. I'm guessing that since they are selling it for $10 and free shipping, they cheated me by sending it to the person closer to them so they wouldn't have to eat as much shipping cost. Whatever happened to first come first serve? Also, I tried ordering it 2 more times when they put it back up. Same issue all over again.soblue I'm starting to question the ethical business practices of toysrus.
 
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Robert Hanawalt
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But did your friend order it via the internet? I ask because I saw, right after I posted my previous message, that their website had a message stating that the game was out of stock for internet orders. I've just checked it now, and their site reports it as in stock. So, you may want to send your order again. The sight says that the item usually leaves the warehouse in 2-3 business days, and someone may have placed an order before you. If you still have no luck, try their 800 number.
 
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Chadd Norris
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Yes, he ordered it from the internet from their website. The wierd thing is, it keeps saying out of stock, then in stock, then out of stock,.... continuously changing, and everytime it says it's in stock again I order and it gets cancelled. I'm not sure if it's a glitch in their system, but from reading other forums it seems as this has been going on for months now for that particular game. I would think they should have noticed and fixed it by now.
 
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Robert Hanawalt
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They should have indeed. As I wrote earlier, you should call their 800 number to register a complaint (I'd call it myself, but I'm overseas and 800-number calls are not possible here). They may be aware of the problem and are trying to fix it. Or they may be blissfully unaware of it.

If you do call them and succeed in getting through, and you're not satisfied with their answer (i.e., you think something is fishy), there's always another recourse. If you can find those other forums and do the old "cut and paste" with select posts, here's a website you might be interested in.

http://www.ftc.gov/ftc/consumer.htm

This is the Federal Trade Commission, and you can register a formal complaint on their site. It may take a while for them to respond and investigate, but if you can provide a few examples from those other forums, you might just succeed in this route. But hopefully it won't get that far. It might be a good idea, if you call the Toys 'R Us 800 number, to let them know you intend to contact the FTC (again, if you suspect there is something fishy going on or they're being evasive in their response).
 
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Will (JR) Todd
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My copy arrived this morning. I received a confirmation email after I placed the order regarding the details and also an email when the game shipped, along with a tracking number for Fedex.

 
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Chadd Norris
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I'm glad that they at least are helping some people. I just wish they could help all of their customers. It's a shame that a company could cause so much trouble for a customer and then say it's not their problem. The email they finally sent basically said "too bad, try again when and if we get some more in." If that's not poor business ethics, then I don't know what is. Sorry if I'm bothering anyone with my comments, but what toysRus is doing hurts me deeply.soblue
 
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Chadd Norris
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You were able to get yours?! Why won't they ******* send me mine???!!! I tried 3 more times to order it, and EVERY SINGLE time they did the same **** to me!! Customer service keeps pushing me aside on the issue and will do nothing to help! I'm getting sick and tired of their ****, and I need an instant resolution. Any suggestions?

PS: I've noticed that the people receiving theirs usually live closer to the warehouses. Since they are offering free shipping, it appears to me that they don't want to eat the shipping cost to send it furture, so instead of first come first serve, they send to whoever is cheapest to them. At least that's the impression I'm getting. One thing for sure, unless they clean up their corrupt business ethics, I won't be buying anything for my newborn neice from babiesRus. Me and my family will take our business elsewhere, perhaps to someone who actually gives a **** about values and takes care of their customers. I tried calling the 1-800 number for toysRus, and after wasting about 30 cell phone minutes, which aren't cheap by the way, to go through their stupid automated system, I got to a section that told me to type in my order number. So I did and an automated voice said, "This order has been cancelled. Goodbye."
 
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Will (JR) Todd
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thewidow13 wrote:

PS: I've noticed that the people receiving theirs usually live closer to the warehouses. Since they are offering free shipping, it appears to me that they don't want to eat the shipping cost to send it furture, so instead of first come first serve, they send to whoever is cheapest to them. At least that's the impression I'm getting.


On my tracking info, the game came from the Houston, TX area. I live in Idaho, so I don't think it was because I was near one of their warehouses. Sorry You're having so many problems. Makes me feel like I just got lucky or something.
 
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Robert Hanawalt
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No need whatsoever to apologize, Chadd. It's not a bother at all, and this kind of info helps, especially since I'm thinking of ordering one of these babies myself and having it sent to my sister in New York (since I live overseas). I hope you get your situation resolved, and I definitely understand how upset you must be. It ****es me off to no end whenever I see companies acting in this way. Seems customer service is a thing of the past. It used to be that companies would bend over backwards to keep a customer and maintain a good image; now, they couldn't give two ****s if someone left and took their business elsewhere (or so it seems). Although to be fair about it, I've noticed this trend now among the biggest companies in their industries.
 
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Chadd Norris
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Thanks for the reply, Robert. It looks like there may be hope! I ordered it again(and again, and again...)shake and actually got a different response this time. Instead of them cancelling without my consent, they marked it in my account as "backordered". They sent in an email the statement
"We want to assure you that your order will be fulfilled once the the item(s) becomes available. Once we are able to ship the item(s)
you will receive a shipping confirmation email with updated tracking
information."
I underlined the line that shows that they now have to ship it when it comes in. They assured me that my order will be fulfilled when it comes in, so that means they can't cancel it this time, right? And if they do, then that email will be proof of false claims to the customer. I sure hope I'm right about this. If not, I'm going to have to end up filing a claim to the Federal Trade Commission or the Better Business Bureau about toysrus. I really don't want to have to do that, and especially over a $10 game, but it's the fact-of-the-matter, not the price of the merchandise. I sure hope things go smoothly from here on out. Thanks for your comments thus far.
 
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Chadd Norris
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Nevermind, they did it to me again, FOR A FOURTH TIME!!!angry Even after they sent in the backorder notice, "We want to assure you that your order will be fulfilled once the the item(s) becomes available." They still took me off the waiting list that they promised,by that statement, I would be on. They have abused me as a customer far enough. I want to handle it through someone such as the FTC or the BBB, but I don't want to have to wait anotherfew months before something happens. This has taken a toll on me in other ways as well. For example, I could have gotten A&A:E at a local store this weekend that was clearenced for $20, but I'm short on cash so I couldn't get it if the toysrus order went through. Toysrus told me again that it was located in the warehouse, so I didn't purchase the one at the local comic store. After I realized that toysrus did this **** to me again, I contacted the local store, and they said they sold the last remaining copy this morning!! How can toysrus keep getting away with abusing their customers in this way?! Is there a lawyer on this board who can help me or something??!
 
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Chadd Norris
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Florida
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I sent them a short email earlier today stating:

This message concerns these 4 order numbers:
7558086331-001
7556436111-001
7556436891-001
7552626361-001
For the 4th time, you have cancelled my order for the same product
after already telling me the item was located in the warehouse. At first, after I ordered it for a 4th time, it told me it was backordered. Bellow is a copy of the email concerning the backorder, in which it states "We want to assure you that your order will be fulfilled once the the item(s) becomes available." You assured me that when you do get the item in stock, then my order will be fulfilled. Now you have once again cancelled my order, voiding your gaurantee of delivery once the item becomes available. I had to wait the entire weekend wondering if you were going to do this to me for a 4th time, and today it once again happened. Why does toysrus tell me an item is in stock, and after I order it they tell me that it has been located
in the warehouse, only to end up cancelling my order in the end? This
has happened each of the 4 times I have ordered this product. I need to either be left on the waiting list for the product, like toysrus "assured" that I would, or substitute one of the other Axis&Allies boardgames. Customer service has told me to just try to order again when it becomes available, but every time I do that they end up cancelling my order again. If toysrus doesn't want to honor the price of the game plus the free shipping then just tell me instead of making me reorder the game over and over only to have it cancelled. This is poor customer treatment and a poor display of business ethics. Purchasing a product from your website should not be a gamble. If you can't help me with this issue and refrain from doing this to me, then
please foward this email to the CEO of the company to see if they can
resolve this on-going customer abuse. I don't want to have to order it
again only to have it cancelled again without my consent. Please take
care of your customers in a more professional way and avoid problems like this. If toysrus can't handle my issue, then I'm going to have to let someone else handle it for me, and I don't want to have to go that far. Four times is far too many for this situation to be coincidence. This my 3rd time contacting customer service, not including the 1-800 number which got me nowhere, and still toysrus keeps doing this to me. Please resolve my issue this time and quit telling me "Sorry, it's not in stock. Guess you'll just have to try and order again later", which is the same response I keep getting reguardless of how many times this happens to me.
Thanks,
Joseph Holliday

And they replied with this ****:
Dear Joseph,
Thank you for contacting Customer Service at www.toysrus.com.
I apologize for the problems you have encountered with your orders.
While we attempt to reflect real time inventory, it can happen that we
receive more orders than what we have in our immediate inventory. Our
website is uploaded periodically during the day to try to reflect the
current inventory. Therefore, unfortunately, there will be times when
the website may not show the actual inventory. A backordered item can
be cancelled if we do not know when we will be receiving stock from the
manufacturer. This can be especially frustrating when trying to
purchase popular items.
If you wish to place a new order for another Axis & Allies boardgames,
we can offer you free shipping on that item. Please let us know if
this
is wat you wish to do.
We place a tremendous value on the feedback we get from our customers -
especially when it concerns any problems or dissatisfaction that you
have experienced.
We are continually striving to improve your shopping experience, and
your input is vital to that process. We value your business, and we
hope that you will continue to shop at our site. Thank you for helping
us to achieve our goal: the complete satisfaction of each of our
customers! If you have any more questions, please do not hesitate to
contact our customer service department again.
Please accept our apologies for your inconvenience.
Please let us know if there is anything else we can do for you, and
thank you again for contacting Customer Service at www.toysrus.com.
Sincerely,
Michele A.
Customer Service Specialist
Customer Service at www.toysrus.com
If you have additional questions, please visit our online Help Desk.


Does it sound like they really want to help? "We can still do the free shipping if you want to purchase one of the other A&A games." Yeah, for 50 ****ing dollars! What kind of *****y customer service is this?!
 
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Chadd Norris
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Florida
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Well, I made a complaint to the BBB, and am waiting response. The price of the game is no longer $9.98, it's now $44.99! Is the BBB going to be able to help me now that the price has changed?
 
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Chadd Norris
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Ok, I believe the issue has finally been resolved. Although the item is out of stock, and the item is 44.99 now, I can still get it for 9.98 when they get it in. I received a phone call from a supervisor at toysrus.com and she gave me her name and extention and told me that when the game becomes available, they will still let me purchase it for the price I tried to purchase it at. Since I went through this much trouble to purchase the game at this price, they will still fullfill it for the price of 9.98. I guess they aren't too bad, afterall. laugh
 
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