Recommend
4 
 Thumb up
 Hide
2 Posts

BioShock Infinite: The Siege of Columbia» Forums » General

Subject: Fantastic customer service from Plaid Hat! rss

Your Tags: Add tags
Popular Tags: [View All]
Rich Stokes
United Kingdom
winchester
Hampshire
flag msg tools
designer
badge
Not this good looking in real life
Avatar
mbmbmbmbmb
I bought this game back in May of this year, and shortly after getting it home I realised that some of the cards had damaged edges and were covered in some kind of glue.

While the game was playable with two players, obviously I wanted the cards in good order so I could play with 4. I contacted Plaid Hat, explaining the problem and offering to pay UK postage on the cards. Within 24 hours, they'd responded, asking exactly which cards were damaged and offering to send them to me.

Where this goes from great to fantastic customer services is that I immediately forgot all about this, and only got around to sending that list 6 months later! There were no ifs or buts, they immediately sent the cards and my set is now complete!

Buy with confidence when you buy from Plaid Hat, they've got your back!
5 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Tobias Graumann
Germany
Braunschweig
flag msg tools
badge
Avatar
mbmbmbmbmb
100% agree!

They sent me the promo card for free within no time!

Best,
Tobias
 
 Thumb up
 tip
 Hide
  • [+] Dice rolls
Front Page | Welcome | Contact | Privacy Policy | Terms of Service | Advertise | Support BGG | Feeds RSS
Geekdo, BoardGameGeek, the Geekdo logo, and the BoardGameGeek logo are trademarks of BoardGameGeek, LLC.